North Atlanta Plumbing and More Inc.
Plumber · Woodstock, GA · Open 24 hours per Google listing
Our verdict
4.5★ across 213 reviews but reviewConsistency of 0.538 and 11 of 91 analyzed rated 1★; fast_response strong at 24 counts, but recurring unprofessional behavior and poor workmanship complaints signal ownership transition issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 91 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response theme in 24 of 91 reviews; owner John answered after-hours calls and scheduled next-morning service
Cited in 2 of the 91 reviews we analyzed.
Water heater specialty with 27 mentions; same-day water heater replacements confirmed and next-day gas valve recall fix cited
1 cited review
“They replaced my old, leaky copper plumbing with modern PEX and did a flawless job. They also guided me through upgrading to a tankless water heater, which they installed in my garage perfectly.”
Cited in 2 of the 91 reviews we analyzed — 1 cited review not excerpted here.
Weekend emergency coverage confirmed; John dispatched same day on a Saturday emergency
Cited in 1 of the 91 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp review alleges cracked flange during toilet replacement, plumber left customer's toilet sitting in foyer for days without returning — poor_workmanship flagged
“Terrible people/terrible plumbers!!! After installation, and paying them $200, the toilet was so wobbly, the installation was worthless. They had cracked and broken the flange. It took them 3 days to come back.”
Red flag
Multiple Yelp 1-star reviews cite rude owner and billing disputes post-service; $185 assessment charged without fixing problem
“The absolute worse contractor experience ever! Most of the mostly great reviews were from when Arthur ran the company. Arthur was great. He answered the phone on one ring, gave me the price on the phone, did a great job.”
Cited in 2 of the 91 reviews we analyzed.
negative sentiment at 14.3% of reviews — highest among woodstock batch; reviewConsistency only 0.538 suggesting polarized experience quality
“Terrible people/terrible plumbers!!! After installation, and paying them $200, the toilet was so wobbly, the installation was worthless. They had cracked and broken the flange. It took them 3 days to come back.”
1 more cited review
“The absolute worse contractor experience ever! Most of the mostly great reviews were from when Arthur ran the company. Arthur was great. He answered the phone on one ring, gave me the price on the phone, did a great job.”
Yelp 1-star reviews allege business was excellent under original owner Arthur but quality declined sharply after son Brandon took over
“The absolute worse contractor experience ever! Most of the mostly great reviews were from when Arthur ran the company. Arthur was great. He answered the phone on one ring, gave me the price on the phone, did a great job.”
Cited in 2 of the 91 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 91 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The absolute worse contractor experience ever! Very questionable business practices in my opinion.I had the same experience but with a side of beyond rude from the mouthy owner (son Brandon Donahue of the old now retired owner Arthur Donahue) as the bad recent reviews .Most of the mostly great reviews were from when Arthur ran the company. (Also cute how they try to blame the previous owner for issues now on some …”
“A great price and a couple splendid personalities, BUT -- They came unprepared and had to leave to purchase some "transition items". Ragged work habits, showed no concern for carpet...evidence of their presence is now likely indelibly patterned. Carpet cleaning/replacement will negate their lower price. Materials residue scattered at base of new heater.”
“They put the health of our family at risk, I wouldn't trust them with yours. While replacing a gas water heater with an electric, they released natural gas throughout the house, forcing my pregnant wife to vacate for hours, and when they left they did not cap off the exhaust pipe opening they created when removing the old water heater, potentially exposing us to deadly carbon monoxide. In addition, they were wholly …”
Positive
“Good communication. No excessive charges. Knowledgeable. Installed whole house leak detection device and explained how to use app on phone . I bought Moen on Amazon and John installed”
“I can’t say enough good things about North Atlanta Plumbing! John, the owner, and Tyler are both incredible – professional, knowledgeable, and genuinely helpful. They replaced my old, leaky copper plumbing with modern PEX and did a flawless job. They also guided me through upgrading to a tankless water heater, which they installed in my garage perfectly. Their work is top quality, reliable, and reasonably priced, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Yelp reviews explicitly state quality declined after ownership change from Arthur to Brandon Donahue; most positive Google reviews may predate the transition.
Should you hire North Atlanta Plumbing and More Inc.?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own North Atlanta Plumbing and More Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
North Atlanta Plumbing and More Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Acworth · Cartersville · Clarkdale