NEXGEN Plumbing & Drain, LLC
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Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 55 reviews
Our Verdict
#4 of 15 in schaumburg
- Emergency and same-day calls
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 57 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 55 Reviews Tell Us
Emergency Response
Same-day or within-hours response documented in at least 6 reviews, including a water heater replacement completed same day with a 4-hour arrival window
Emergency and same-day calls
Emergency and burst pipe repair
Three separate reviews flag pricing as a sticking point — one called it 'little over price,' another said 'rather expensive,' suggesting rates skew higher than average, especially for catch basin and after-hours work
What To Watch Out For
Three separate reviews flag pricing as a sticking point — one called it 'little over price,' another said 'rather expensive,' suggesting rates skew higher than average, especially for catch basin and after-hours work
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Abel personally named in roughly 20+ reviews for clean workmanship, thorough post-job testing, and protecting floors and surfaces during drain work
Communication
Three separate reviews flag pricing as a sticking point — one called it 'little over price,' another said 'rather expensive,' suggesting rates skew higher than average, especially for catch basin and after-hours work
Pricing
Transparent, no-hidden-fee pricing noted explicitly by multiple reviewers, including one who highlighted 'several cost-effective solutions' offered upfront
Three separate reviews flag pricing as a sticking point — one called it 'little over price,' another said 'rather expensive,' suggesting rates skew higher than average, especially for catch basin and after-hours work
Customer reviews
Reviews from Google, Yelp & more
Abel handled the drain cleaning at my residence and did a great job. He kept the work site clean and made sure the job was done right the first time. I highly recommend this company.
Our pipes bursted in our basement & Abe was able to make it out to us quick & did great work! So thankful for his work & fair price. We will definitely be using him in the future for needs.
Had an awesome experience with nexGEN. My water heater completely died on me and the owner somehow fit me in same day. I sent over a few pics of what I had, and he showed up within about four hours. He ended up staying late just to make sure everything was done and that we had hot water in time for my kids’ showers. He replaced all the valves on the water inlet and the gas line, and the whole setup looks way cleaner than before. Overall 10 out of 10, would highly recommend.
I had a clogged bathtub drain and was honestly expecting a hassle, but this plumbing company made the entire experience incredibly easy. From the moment they arrived, they were professional, kind, and extremely understanding. They didn’t make me feel embarrassed about the issue or try to upsell unnecessary services — they simply got to work and fixed the problem. They cleared the clog quickly and explained what they were doing along the way, which I really appreciated. It was such a relief to deal with people who were straightforward, helpful, and respectful of my time and home. If you’re dealing with plumbing issues and want a company that shows up, treats you well, and actually solves the problem without any fuss, I highly recommend them. I’m very grateful for their help and wouldn’t hesitate to call them again.
Excellent service!!! Very professional!!! Highly recommended!!! The booking process was easy, and they arrived right on time, which is always a big plus! They took the time to thoroughly assess the issue and explained the problem clearly, offering several cost-effective solutions. Their transparency about pricing was refreshing — no hidden fees or surprise charges. It’s clear that Nex Gen takes pride in their work and values customer satisfaction. I had a leaky pipe with several clogged drains and they fixed it in no time, with no mess left behind. The quality of work is top-notch, and I feel confident that everything is in good hands. I highly recommend Nex Gen to anyone looking for a reliable, trustworthy plumbing service. They’ve earned a loyal customer in me!
Exceptional Service from Abel Villagomez at NexGen Plumbing & Drain! I called Abel late in the afternoon with a sewage emergency—my basement in Hobart, IL had flooded, and I was overwhelmed. He didn’t just respond—he committed. True to his word, Abel showed up promptly at 9:15 AM the very next morning, ready to tackle the mess with professionalism and urgency. His speed of service, reliability, and calm demeanor turned a stressful situation into a manageable one. You can tell he takes pride in his work and genuinely cares about helping people in tough moments. If you’re facing a plumbing crisis or just want someone you can trust, Abel at NexGen Plumbing & Drain is the one to call. Fast, dependable, and deeply appreciated. 🙌
We have an odd situation with the plumbing not being up to current standards and causing a backflow into our basement through our washer floor drain when the ejector pump is triggered. With our new furnace and AC unit we noticed a lot of condensation water dripping away and triggering our ejector pump, which caused consistent floods into the basement. Abel suggested us two options. One was $7, the other was an estimated $2200 project. One was no benefit to him, and the other had all the potential of a pay day. He gave us his sound advice which benefited him in no way at the time, the $7 fix. We saved money, fixed the issue, and I now know who to call/trust.
Abel came immediately when contacted to help us solve our backed up kitchen drain. He called and gave us an estimated time of arrival which was exact! He was professional, asked all the right questions to get to the heart of the matter. He checked everything to make sure he was snaking the right area and would go far enough. He was clean and neat, protected my floor as well as under my sink. He snaked our drain and was patient about checking to make sure everything was flowing properly. He cleaned up after the job very efficiently. Highly recommend Nexgen plumbing!!!! Great job!
I’ve called Abel at NEXGEN Plumbing & Drain for multiple projects—bathtub drain replacement with new p-trap, laundry slop sink, new water heater installation, and an exterior water spigot with new copper plumbing. Each time, Abel has been extremely knowledgeable, professional, and reliable. He communicates clearly, explains every step, and always provides the best course of action. The work is efficient, thorough, and clean—he consistently goes above and beyond. I always strongly recommend him to friends, family, neighbors, and anyone in need of quality plumbing work.
Nexgen Plumbing is what one expects from a professional plumber. Very knowledgeable and professional and courteous. Work is performed in a very timely manner (with very little conversation), thusly, the technician primarily comes to work. Prior to leaving at the completion of services, the technician performed a water test for chlorine content and water texture (hard/soft). Explained work performed, per satisfaction of customer, cleaned area and left. It’s been some time since seeing this caliber of professional work; Nexgen is HIGHLY recommended.
I recently had a fantastic experience with a NEXGEN Plumbing. Abel , who came out to fix the shower head arm in my bathroom. He arrived on time and quickly diagnosed the issue, explaining everything in a way I could understand. The repair was completed efficiently, and I appreciated his attention to detail. Not only did he fix the problem, but he also ensured everything was clean and tidy afterward. The shower now works perfectly, and I couldn’t be happier with the service. Highly recommended!
Excellent service! They truly are experts and go above and beyond with their work. They replaced my vanity sink in my master bathroom and did an outstanding job. They also just recently installed a new sump pump in my basement after heavy rain caused flooding, which was a huge help. They are knowledgeable, reliable plumbers who get the job done right. I highly recommend them to anyone needing plumbing work in the Joliet area or surrounding areas.
Abel was very responsive and showed up exactly when he said he would. Quickly diagnosed the issue with my expansion tank on my hot water heater. Gave me multiple options. I chose expansion tank replacement only at this time and he had the parts on his van. He also had to replace a sensor on the water heater in order for the heater to fire up. He had our water heater back up and running within a couple of hours.
We had a clogged drain at our home in Alsip and called Nexgen Plumbing & Drain, LLC for help. They responded quickly, showed up on time, and explained everything clearly. The technician was professional, respectful of our home, and got the drain cleared fast. Everything is working perfectly now! Highly recommend them to anyone in Alsip or nearby looking for reliable and efficient drain cleaning services.
We needed plumbing services immediately for an issue we were having with our kitchen sink. Not only did they answer immediately, a technician was at our home within 1 hour. Abel was very professional and kind. My husband and I plan to hire him for other plumbing issues we need addressing in the near future and highly recommend his company to anyone who needs plumbing services.
Business details
Service area
Based in Schaumburg. Serves 49 nearby cities within 20 miles:
NEXGEN Plumbing & Drain, LLC