New Gen Plumbing LLC
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Mid-Range
Based on review analysis
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No significant concerns in reviews
Trust Score: 0/100 · Based on 59 reviews
Top pickOur Verdict
#3 of 14 in Spring, TX
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
No major caveats
Hire if: You need clear communication and upfront explanations
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 59 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Communication
Proactive communication: techs Jesus and Juan gave courtesy call before arrival, explained options, and walked customer through unit operation post-install (reviews YgxLBRJ7UEnQPTYcN4sp, BTr8pIW8nQ0IsZkmCnI4).
Customer reviews
Reviews from Google, Yelp & more
New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment online, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options—comparing a full replacement versus maintaining my current setup—and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.
New Gen Plumbing went above an beyond to help me. They techs kept me informed along the way I love my new water heater. Would highly recommend an would most definetely use them again.
New Gen Plumbing LLC recently completed a job for me, and I couldn't be more satisfied. They responded promptly, arrived on time, and completed the work efficiently and professionally. Their attention to detail and clear communication made the process smooth and stress-free. I highly recommend New Gen Plumbing LLC for any plumbing needs—reliable, affordable, and truly dependable.
New Gen Plumbing provided 5 star service and advice when I needed my HW Heater replaced. They recommended a tankless HW heater and professionally installed it in 1 day. Their estimate for the work was fair and workmanship was of high quality. I will call them for my next plumbing project. Thank you Sixto!
We had a tankless water heater and water softener installed, they removed 2 old water heater tanks from the attic, they installed a new base for the tankless unit and did an awesome job, also setup and explained how to operate both units. Very happy with all the work and the cleaning up, Thank you!
Business details
Service area
Based in Spring. Serves 8 nearby cities within 20 miles:
New Gen Plumbing LLC