Neighborhood Plumbing and Drain - Georgetown
Plumber · Georgetown, TX
Our verdict
They'll show up fast and fix it right, but a handful of customers felt blindsided by unexpected charges on complex jobs like tankless water heaters.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 129 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Exceptional same-day and rapid response times—multiple reviewers report calls answered immediately and technicians arriving within 1-2 hours, even on weekends and holidays
1 cited review
“haven't had a signal issue both in getting them to respond”
Cited in 6 of the 129 reviews we analyzed — 5 cited reviews not excerpted here.
Consistent workmanship quality—reviewers praise attention to detail, professional conduct, and thorough testing to ensure problems are fully resolved
1 cited review
“outstanding work, Zach took care of issue no problem”
Cited in 4 of the 129 reviews we analyzed — 3 cited reviews not excerpted here.
Strong customer service team—multiple mentions of friendly, courteous office staff and field technicians who listen to customer preferences and avoid high-pressure upselling
1 cited review
“customer service ladies are awesome and quick to respond”
Cited in 4 of the 129 reviews we analyzed — 3 cited reviews not excerpted here.
Long-standing customer loyalty—multiple reviews from customers using the company for 10+ years under previous ownership (Brittain Plumbing), indicating stable, trustworthy operations
Cited in 3 of the 129 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Poor follow-up and customer service recovery on disputed work—one 2017 review documents the supervisor refusing to discuss customer concerns and later deflecting blame, indicating potential accountability gaps when complaints arise
Cited in 1 of the 129 reviews we analyzed.
Red flag
Yelp shows 4.2/5 vs. Google's 4.9/5—a 0.7-star gap suggests negative experiences are underrepresented on Google; Yelp reviews include two 1-star and one 2-star billing/service quality complaints absent from sampled Google reviews
Cited in 3 of the 129 reviews we analyzed.
Significant cost overruns on complex/specialty equipment—two reviews detail experiencing unanticipated charges: one customer charged $600 total for a failed tankless water heater diagnosis followed by $750+ recommendation, another felt 'fleeced' by high diagnostic and repair costs that seemed disproportionate to the work
Cited in 2 of the 129 reviews we analyzed.
Limited expertise on specialty equipment—one review explicitly notes the technician lacked knowledge of tankless water heater systems and spent extended time on phone with manufacturer rather than diagnosing independently
Cited in 1 of the 129 reviews we analyzed.
Pricing communication gaps—one reviewer noted costs 'on the pricey side' and multiple negative reviews reference surprise charges or lack of upfront pricing clarity
Cited in 3 of the 129 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 129 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible experience with this company on a tankless water heater. Water heater stopped working correctly. We called Neighborhood Plumbing, they charged us over $200 to work on it, said the problem was air in the lines and it was fixed. That didn't make much sense, but if it was fixed then OK. Worth $200 to have hot water for the dishes. But it was not fixed. Called them back that evening. The guy came back the next …”
“Poor follow up, did not want to review concerns about the work required. And supervisor was unwilling to speak with me about the concerns. I would not recommend them! Supervisor now trying to say I fell through cracks. He was in office when I called and I heard him refuse to speak with me! He is deflecting.”
“I've used Neighborhood Plumbing and Drain several times, but the last two times Alan has worked in my house I felt fleeced. Expect a high cost just for this plumber to show up and even when a problem is not resolved. Perhaps it's just me looking like a fat catch of the day, I'm not sure, but I was angry enough today to finally state something in writing in a somewhat negative review. Ask for costs up front and if …”
Positive
“We have used them prior to them changing names and nothing has changed. The service is excellent and we haven’t had a signal issue both in getting them to respond or with any of their repair repairs. Highly recommended”
“Quick response time and excellent customer service from the two young men that provided same day Service. We trust you guys and have been thankful for your service over the years.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google (4.9/5, 559 reviews) significantly outpaces Yelp (4.2/5, 43 reviews)—the 0.7-star gap reflects Yelp's concentration of negative billing and service quality complaints (tankless water heater upsell, high diagnostic costs, supervisor refusal to address concerns) that are nearly absent from the Google sample.
Should you hire Neighborhood Plumbing and Drain - Georgetown?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Drain and sewer work
- Whole-house repiping
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Neighborhood Plumbing and Drain - Georgetown?
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Find plumbers near you
Neighborhood Plumbing and Drain - Georgetownisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Weir · Liberty Hill · Schwertner · Cedar Park