Napps Cooling, Heating & Plumbing
Plumber · Longview, TX · Open 24 hours per Google listing
Our verdict
Napps Cooling, Heating and Plumbing holds 4.8 stars across 221 reviews; all 5 sampled reviews 5-star with Saturday emergency plumbing confirmed, but 4 of 5 reviews cover HVAC and ductwork rather than plumbing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Longview, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Saturday emergency dispatch confirmed: Bobby and partner called ahead, explained plan and reasoning without dumbing it down before starting work.
1 cited review
“OMG Bobby and his partner were awesome. A emergency on a Saturday. They called to say they were coming, they were personable, kind, professional, efficient, and polite! Explained what they were going to do and why.”
Technician Brandon handled an end-of-day call with patience for unplanned additional questions, finished in under an hour.
1 cited review
“He was very patient with my questions and additional needs that we did not know about. He worked efficiently and was in and out in an hour. Everything is working like it should.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
4 of 5 sampled reviews describe HVAC or ductwork jobs, not plumbing work — thin evidence for plumbing-specific competency.
“Napps did a remarkable job not only with the ac/heating unit but new ventilation for the microwaves and dryer. This restoration was a challenging adventure. Napps handled every aspect of this challenge with knowledge, professionalism and perfection.”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“So far so good. No leaks errors or drips. Circulation pump is working as advertised. Waiting for whole house filtration system estimate. There is no rush on the estimate.”
“We hired them to replaced all ductwork to gain better airflow throughout the house. They performed heat calculations for each room and designed a duct system that would give us what we wanted. No more hot and cold spots!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 221 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Napps Cooling, Heating & Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need clear communication and upfront explanations
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Napps Cooling, Heating & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Longview