Mr. Rooter Plumbing of Wilmington
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Based on review analysis
2 concerns
1 of 5 reviews documents unprofessional worker conduct (inappropriate language between technicians) during a major service appointment, Critical concern: installation errors and lack of customer notification on equipment downgrades suggests inconsistent quality control
Trust Score: 0/100 · Based on 114 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 114 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Major service quality issues: wrong equipment installed (40 gal vs 50 gal ordered without customer notification), property damage (closet door broken), and improper installation practices (gas shutoff valve not homeowner-accessible)
Overcharging reported by customer after service failures
1 of 5 reviews documents unprofessional worker conduct (inappropriate language between technicians) during a major service appointment
Critical concern: installation errors and lack of customer notification on equipment downgrades suggests inconsistent quality control
Quality & Professionalism
4 of 5 reviews praise technician professionalism, knowledge, and clear communication
Multiple reviewers mention thorough assessment and explaining work before/during service
Major service quality issues: wrong equipment installed (40 gal vs 50 gal ordered without customer notification), property damage (closet door broken), and improper installation practices (gas shutoff valve not homeowner-accessible)
Communication
4 of 5 reviews praise technician professionalism, knowledge, and clear communication
Multiple reviewers mention thorough assessment and explaining work before/during service
Respect for Your Home
Major service quality issues: wrong equipment installed (40 gal vs 50 gal ordered without customer notification), property damage (closet door broken), and improper installation practices (gas shutoff valve not homeowner-accessible)
Customer reviews
Reviews from Google, Yelp & more
Mike stiles was thorough in his assessment prior to executing the clearing of the drain. I was impressed by his demeanor and professionalism.
Darryl and Max installed a power vented 50 gallon gas fired hot water heater at my residence. They were both knowledgeable and answered all my questions.
They were great! That fixed my issue and if I ever need this work again, they are definitely my first call! They were nice, professional and did not complain about their job and they were knowledgeable!
They broke our closet door. Installed a 40 gal when we originally had a 50 gal and never made mention about putting in a smaller size until we asked about it. Gas shutoff valve you need plumber wrench to turn off yet they didn’t install a new one which home owners could actually turn off if need be. Workers were unprofessional and immature saying things to each other like don’t make me slap you. Will never use this company again. Plus over charged
Mike did an amazing job! He was professional, friendly, and really knew what he was doing. He explained everything clearly, and made sure the job was done right before leaving. I’m very happy with the service and would definitely recommend this company.
Business details
Service area
Based in Wilmington. Serves 14 nearby cities within 20 miles:
Mr. Rooter Plumbing of Wilmington