Mr. Rooter Plumbing of Southern Fairfield County
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 741 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 741 Reviews Tell Us
Emergency Response
Rapid emergency response: 4 of 5 reviews specifically mention fast arrival or same-day dispatch, including 30-minute response during business hours and willingness to come out Sunday night during a freeze.
Methodical diagnostics and root-cause repair: 2 of 5 reviews detail spending full days on diagnosis and complex issues (frozen pipes in freeze, multi-day septic/sewer work) rather than quick fixes.
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Professional cleanup: 3 of 5 reviews explicitly mention thorough cleanup and attention to yard/home condition after work.
Pricing
Transparent pricing and no upsells: 3 of 5 reviews highlight fair pricing and one reviewer notes Mr. Rooter solved a $6,000 problem quoted elsewhere at no additional charge.
Customer reviews
Reviews from Google, Yelp & more
I had two new toilets installed by Gary and Joe. They were the nicest, friendliest and efficient guys I have ever dealt with. They did a clean job which is always appreciated. Removing the toilets was a little messy and the made sure that everything was cleaned up. Mr. Rooter double checked the day before about what I wanted, let me know when the toilets would be delivered and when Gary and Joe would arrive, with the exception that the toilets came at 7:30 instead of 8:00, better early than late. The delivery guys left and Gary and Joe were there within 10 minutes. It went so smoothly I’m still amazed. Thank you Gary and Joe and the rest of Mr Rooter associates for all your help.
We will only use Mr. Rooter! This was the first time we've needed plumbing services and we called around for quotes. Augie was very personable on the phone, explained what could be the problem and how he would resolve and provided price quotes too. By far the best price and sent someone out within 30 minutes! Highly recommend!
If you have a plumbing emergency, do not hesitate to call these guys. We came home from work one day last month to find we had no water. After talking and working with a few people over a couple weeks, we called Augie at Mr. Rooter. He spent time on the phone with us (on a Sunday) and came out to our house on 2 separate occasions (one time during a snow storm). Augie and his crew were extremely professional, kind, and efficient. He assessed the situation and did what needed to be done to get our water back. It was a tricky situation but they handled it!!! Honestly, after 16 days of no water, I call him our hero. I would highly, highly recommend this company 100 times over. They genuinely want to help their customers, and are very reasonable. -Meg and Barry
Stop Searching. Call Mr. Rooter of Fairfield County. If you’re dealing with a plumbing emergency and debating who to call—end the search now. Mr. Rooter is the team you want, and Augie and Joe are the reason why. During the worst of the Connecticut deep freeze, they responded fast to a frozen-pipe emergency for my tenants. This wasn’t a quick patch job. They spent two full days methodically diagnosing the issue, opening walls where necessary, and fixing it the right way. They also clearly explained long-term solutions so it doesn’t happen again. The pricing was more than fair—and here’s the part that should make you pick up the phone: they handled another major plumbing issue during the same visit that I had been quoted $6,000 for elsewhere, and it was included in the service. No upsell. No pressure. Just honest work. What truly sets them apart is reliability and care. I called the office Sunday night after hours in the middle of the freeze and received a personal call back. Even though they were booked, they were willing to come out that night if it became critical. That level of commitment is rare. I’ve worked with Mr. Rooter of Fairfield County for years, and the service is always elite. At this point, it feels less like calling a plumbing company and more like calling trusted friends who happen to be absolute experts. If you want fast response, real solutions, fair pricing, and peace of mind—stop looking and call Mr. Rooter of Fairfield County.
We are new to Connecticut and are happy to have found Augie/Mr. Rooter. He was easy to communicate with, answered all our questions, and gave us a fair price. We had him hook us up to the town sewer and crush our septic tank. His crew was professional and they got the work done in 1 1/2 days. We thought we would have been left with a mess in our yard but even our neighbors mentioned how nicely they cleaned up after themselves. We highly recommend!
Business details
Service area
Based in Ansonia. Serves 14 nearby cities within 20 miles:
Mr. Rooter Plumbing of Southern Fairfield County