Mr. Rooter Plumbing of Richmond, VA
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
One reviewer reported inconsistent cleanup and administrative friction (payment/receipt issues) on same job, suggesting potential operational gaps despite quality workmanship.
Trust Score: 0/100 · Based on 659 reviews
Our Verdict
#10 of 18 in Richmond, VA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 659 Reviews Tell Us
Emergency Response
Willingness to persist on hard problems. Plumber returned early unprompted to complete a multi-day residential water line issue that neighbors said took days or went unsolved.
Emergency and same-day calls
What To Watch Out For
Timeline estimates unreliable on complex jobs. One bathroom remodel took approximately three times longer than initially estimated.
Administrative/payment closure process reported as disorganized and difficult. Reviewer noted 'nightmare to close out the job payment and get a receipt.'
One reviewer reported inconsistent cleanup and administrative friction (payment/receipt issues) on same job, suggesting potential operational gaps despite quality workmanship.
Pricing
Fair pricing on bundled work. Multiple reviews praise transparent, competitive pricing for multi-service jobs without unnecessary structural intervention.
Customer reviews
Reviews from Google, Yelp & more
Brandon from Mr. Rooter was incredible to work with. We were dealing with several issues at one of our listings, and not all of them were even plumbing related, but he stepped in and helped with multiple things without hesitation. His attitude and willingness to go the extra mile made a stressful situation so much easier. Really grateful for his help and would absolutely recommend him!
Mitchell did a great job fixing/repairing our shower faucet & cartridge, tank and valve. The first plumber who came (they said they're "near") suggested opening a hole behind the shower valve to replace it. It was a waste of time & money. I should have called Mr. Rooter and not that other "near" plumbing company . They gave us a nice price package for 3 different services. No opening of walls behind the shower valve. Good job, Mr. Rooter! Thank you, Mitchell!
Paul is incredible to work with. I drafted a basement renovation plan and proposed changes to the plumbing (relocating water heater, washer, dryer and other plumbing elements). Paul has completed the work with good craftsmanship and at a fair price. I will continue to use Mr. Rooter's services in the future.
I really appreciated Mr. Ahmad’s hard work to fix our water pipe line and the faucet. I bought this town house 6 months ago, but never noticed the from yard faucet didn’t work until last week, I thought it was easy fix, Mr Ahmad found the pipe line and replaced the control valve but it still didn’t work, then the neighbors said most of the housing here have issues with their water faucet outside, some neighbors showed us how theirs were fixed and they said it took them two days to fix it, another neighbor said the former owner couldn’t figure out how to fix it so they never fixed it. I thought Mr Ahmad was going to quit but he didn’t, today he came back early and continued fixing it and found a few bad pipe line areas and replaced them, now it’s working perfectly!! I appreciate Mr Ahmad’s hard work, his expertise experience and knowledge, he said everything was possible through the Christ!! That inspired me!!
New Review: Absolutely fabulous work on our bathroom remodel. They worked with us on scheduling and explained everything - even how to do a few small fixes ourselves. Old Review: The work was good (though it took them about three times longer than they estimated) and they mostly cleaned up after themselves. Not the most organized business and it's been a nightmare to close out the job payment and get a receipt.
Business details
Service area
Based in Richmond. Serves 1 nearby cities within 20 miles:
Mr. Rooter Plumbing of Richmond, VA