Mr. Rooter Plumbing of Hayward
Plumber · Hayward, CA · Open 24 hours per Google listing
Our verdict
4.9★ across 39 reviews with 38 five-star ratings; fast_response=12 and same-day availability cited in 7 reviews, but 5 one-star outliers and a $350 snake quote raised cost flags.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 45 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day availability cited in 7 reviews; tech dispatched within hours for sewer emergencies and sump pump repair after hours
2 cited reviews
“We had a bit of an emergency with a sewer pipe clogged. They responded right away and had someone out within hours who was able to fix the problem. Very happy with the experience overall.”
“Excellent job in repairing our sump pump - after hours, in the dark, between the rains, during the holiday season. It was a difficult and fairly messy job and the plumber did it well and in a reasonable time frame and cleaned up afterward.”
Cited in 3 of the 45 reviews we analyzed — 1 cited review not excerpted here.
Sewer lateral project completed ahead of schedule with competitive pricing among multiple estimates
1 cited review
“The Mr. Rooter professionals were outstanding in their knowledge, skills and abilities to complete the sewer lateral project ahead of schedule. The pricing for the project was competitive and reasonable among the estimates I received.”
Cited in 2 of the 45 reviews we analyzed — 1 cited review not excerpted here.
Workmanship theme in 6 reviews; technicians include customers in every decision and conduct thorough root-cause analysis before quoting
Cited in 2 of the 45 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on confirmed appointment with no proactive contact — customer had to call twice before being redirected
Cited in 1 of the 45 reviews we analyzed.
Red flag
Surprise fees theme flagged in 1 review despite overall positive pricing signals
“Excellent job in repairing our sump pump - after hours, in the dark, between the rains, during the holiday season. It was a difficult and fairly messy job and the plumber did it well and in a reasonable time frame and cleaned up afterward.”
Drain snake quoted at $350 — one reviewer found this steep for a basic service; expensive theme appears in 2 reviews
Cited in 1 of the 45 reviews we analyzed.
1 no-show incident reported: tech never arrived, caller was directed to another company 1.5 hours later
Cited in 1 of the 45 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 45 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Never showed up I called twice because I had an appointment booked called me back 1.5 hours later to tell me to call another company”
“We called because our water heater. One of the guys called us back and said they'll be able install a brand new water heater for $2000 without even looking at it. Wow really?”
“Our experience with Mr. Rooter in Hayward has been terrible. First, they were charging us a crazy amount of money for the garbage disposal so I asked them to remove the disposal and revise the estimate. It took them a week and me calling four days in a row before they finally gave us the revised estimate. When they showed up, I asked if they could install the new toilet seat because I didn't have a screwdriver and …”
Positive
“My problem was very complex, with my toilet backing up into my shower and my sink backed up. Vito was very thorough and efficient including me in every decision along the way”
“Tech was pleasant and courteous. He explained what issues were with disposal, and pointed that there was also a corroded pipe, which was leaking.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Mr. Rooter Plumbing of Hayward?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Hayward?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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