Mr. Rooter Plumbing of Central Oregon
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Based on review analysis
2 concerns
1 of 5 reviews documents aggressive/dismissive customer service during pricing negotiation ('do you want this done or what. I'm just the service provider'), Owner's response to pricing complaint was minimal and non committal ('OK. No other response'), suggesting unwillingness to address legitimate grievance
Trust Score: 0/100 · Based on 696 reviews
Proceed with careOur Verdict
#16 of 17 in Bend, OR
- Water heater install/repair
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 696 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: arrived within 2 hours of call for same-day rental turnaround, and handles non-urgent requests within a day
Emergency and burst pipe repair
What To Watch Out For
No estimate provided before work; customer was quoted $550 for a garbage disposal replacement with zero prior discussion, leaving customer feeling blindsided
Pricing appears significantly above market: $550 for under-45-minute disposal replacement with bulk-purchased unit, customer calculated $500/hour labor rate
Customer reported poor quality of installed equipment—new disposal made unusual noises and durability concerns immediately apparent
1 of 5 reviews documents aggressive/dismissive customer service during pricing negotiation ('do you want this done or what. I'm just the service provider')
Owner's response to pricing complaint was minimal and non committal ('OK. No other response'), suggesting unwillingness to address legitimate grievance
Quality & Professionalism
4 of 5 reviewers praise technician professionalism, courtesy, and technical explanations
Customer reported poor quality of installed equipment—new disposal made unusual noises and durability concerns immediately apparent
Communication
Exceptional emergency responsiveness: arrived within 2 hours of call for same-day rental turnaround, and handles non-urgent requests within a day
Pricing
No estimate provided before work; customer was quoted $550 for a garbage disposal replacement with zero prior discussion, leaving customer feeling blindsided
Pricing appears significantly above market: $550 for under-45-minute disposal replacement with bulk-purchased unit, customer calculated $500/hour labor rate
Customer reviews
Reviews from Google, Yelp & more
The receptionist was so nice, helpful, and knowledgeable. Someone staying at our rental flushed the toilet paper holder down the toilet and we needed it fixed the same day before our next guest arrived. They were able to come out 2 hrs after I called and Jason the man who did the fix was also amazing. He even offered to go to Ace to grab a replacement toilet paper holder so that my next guests had one. Cannot say enough nice things about them. They will be my go to plumber for any future issues!
Mr Rooter's response to my requests are handled within a day. Their plumbers are well trained, efficient & clearly explain procedures for products. My recent request was not urgent, & I was surprised how quickly my water heater & circulating pump were installed!
The technician that came out was professional and courteous. The owner of the company responded personally to my questions amd requests. I was very impressed with the integrity of the company.
I scheduled Mr Rooter of Central Oregon for a garbage disposal replacement. I had an appt. But no estimate. I cleaned everything from below my sink. The service rep came in, looked at my needs and went to get his equipment. On the way to the kitchen he causally stated oh this will be $550.00. I stated that seemed expensive. He goes "do you want this done or what. I'm just the service provider" no other discussion. He went to his truck brought in a disposal he had in his truck. It took him less than 45 minutes. That's the break down. A provided disposal which I'm sure they bought in bulk for $50 or less. That's $500.00 per hour! I paid as it was all done. I contacted the owner and explained I was on a fixed income and felt the cost was ridiculous! He said OK. No other response. The new disposal makes noises I've never heard and does not sound like it will last very long. I deeply regret using Mr Rooter. They were recommend on Next Door. Way too expensive.
Jason was on time and awesome. He took care of my problems and offered some advice on how to remedy my recurring toilet problem and helped me map a plan for the future. I highly recommend Mr Rooter to anyone. Patrick
Business details
Service area
Based in Bend. Serves 2 nearby cities within 20 miles:
Mr. Rooter Plumbing of Central Oregon