Mr. Rooter Plumbing of Cedar City
Plumber · Cedar City, UT · Open 24 hours per Google listing
Our verdict
Fast emergency response with strong workmanship, but franchise pricing practices contradict corporate no-fee policy and upselling concerns have emerged.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 13 plumbers we've reviewed in Cedar City, UT · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 3 of 5 reviews specifically praise rapid Sunday/after-hours arrival and same-day service
1 cited review
“Come out on a Sunday a couple hours after initial call”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
High-quality workmanship and thorough explanations: 4 of 5 reviews mention professional repair work and detailed communication about what was done
2 cited reviews
“Staff was very professional & very courteous”
“Come out on a Sunday a couple hours after initial call”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Franchise autonomy creates pricing inconsistency: owner explicitly stated they ignore corporate no-overtime-fee policy and charge what they want, raising concerns about reliability of advertised pricing across locations
“$159 fee despite advertising no extra fees nights/weekends”
Red flag
High variance in review scores (41 points) driven by one 1-star review detailing billing disputes, no-show rescheduling, and upselling—suggests potential systematic customer service gaps despite positive emergency response scores
“$159 fee despite advertising no extra fees nights/weekends”
Misleading advertising on after-hours fees: franchise charged $159 after-hours fee despite corporate policy advertised as 'no extra fees nights/weekends'
“$159 fee despite advertising no extra fees nights/weekends”
Aggressive upselling and follow-through issues: $295 camera inspection charged upfront, supervisor visit promised same-day then rescheduled multiple times without callback, customer charged before service delivery and eventually demanded refund
“$159 fee despite advertising no extra fees nights/weekends”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We called these guys on a Sunday afternoon because they advertise many places that they don't charge extra nights and weekends never over time fees etc. they proceeded to tell me that there's $159 fee for after hours despite the fact that they say all over the place that they don't charge extra fees for nights and weekends. I called twice and they just brushed it off and told me they didn't know why I was seeing …”
Positive
“Staff was very professional & very courteous while installing a new septic drain field for me. I would highly recommend them!”
“Eric was able to come out on a Sunday a couple hours after I made the initial call for an emergency service. He explained everything very thoroughly on what needed to be done and gave me the estimate before he started working. He was able to finish the repair fairly quickly and again explained very thoroughly what he replaced. He was awesome to work with!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 368 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Should you hire Mr. Rooter Plumbing of Cedar City?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Cedar City?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Cedar City, UT
Thompson Plumbing, Heating, Cooling & ElectricalHIRERanked #9 of 13 in Cedar City · Answers the phone immediately, shows up on time, and charges fairly—exactly what you need …S&S Mechanical - Plumbing Heating CoolingCONDITIONALRanked #11 of 13 in Cedar City · Excellent at showing up fast with knowledgeable technicians and stellar workmanship, but w…See all 13 plumbers we've reviewed in Cedar City, UT →
Nearby: Cedar City · Kanarraville