Mr. Potty Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Zero pricing feedback across 5 reviews with perfect 5/5 ratings is statistically unusual; customers may not be disclosing costs or may be filtered from negative experiences
Trust Score: 0/100 · Based on 374 reviews
Our Verdict
#16 of 20 in Katy, TX
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 374 Reviews Tell Us
Emergency Response
Exceptional emergency response: actively reschedules appointments to get to urgent jobs faster, with one burst-pipe customer reporting immediate arrival
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing completely opaque in available reviews: zero mentions of costs, estimates, or billing across all 5 reviews despite dimension score of 0/100 for pricing_fairness
Zero pricing feedback across 5 reviews with perfect 5/5 ratings is statistically unusual; customers may not be disclosing costs or may be filtered from negative experiences
Quality & Professionalism
Consistently high-quality workmanship across jobs: 5 of 5 reviews explicitly praise installation and repair quality, with attention to detail and problem-solving
Owner involvement: Paul (owner) personally performs work alongside staff, demonstrating genuine investment in quality and customer relationships
Clear communication: customers report thorough explanations of problems and solutions before and after work
Communication
Clear communication: customers report thorough explanations of problems and solutions before and after work
Pricing
Pricing completely opaque in available reviews: zero mentions of costs, estimates, or billing across all 5 reviews despite dimension score of 0/100 for pricing_fairness
Customer reviews
Reviews from Google, Yelp & more
The whole team did amazing!!! Pam on the phone had top notch customer service and attention to detail. Shauna had a positive attitude and did a great job of communicating and making sure my needs were met! The techs blew it out of the water (literally lol). Paul and Justin went above and beyond to make sure I had options to solve the issue and got it done in no time. I will call them again and would recommend to anyone for a seamless experience from beginning to end. Oh side note. I had an appointment set for Friday and they called to move me up to Wednesday. Wooowww! Yall made my day!
A pipe burst and they came out immediately! The service manager was amazing, really helpful and caring. Paul was our plumber, and he is fantastic. I appreciated his demeanor & knowledge in such an emergency. Thank you guys
I highly recommend Glen and Paul for any plumbing needs. After leaving a voicemail, I received a quick response, and they were out shortly after to replace my water heater in the attic. They were extremely respectful of my home, laying down drop cloths on both the floors and the staircase to ensure everything stayed clean. Glen and Paul did a fantastic job with the installation and left the area exactly as they found it. Paul is the owner, and it’s great to see an owner doing the actual work alongside his staff; it’s clear he really cares. We have been repeat customers for over ten years because of their consistent quality and professionalism. I highly recommend their services!
Cody from Mr. Potty Plumbing did a great job fixing our toilet. He explained quite well what caused the issue and fixed it. The issue was condensation from the AC that was piped to the same drain in the toilet, a growth incurred over time and caused the issue. Cody fixed the toilet system and added a iflo to solve the growth issue, we'll done! Update, Cody and his team did an amazing installation of a whole house water softener and filtration system. Clean install and the water is amazingly softer and cleaner, we really enjoy our new system, thank you 😊
I am so happy with the work from Cody Mims and Robert McArthur! They are terrific! Worked very hard to please me with the installation of a vanity and did an excellent job! Great plumbers and great guys! Took extra care to make certain everything was working properly.
Business details
Service area
Based in Katy. Serves 4 nearby cities within 20 miles:
Mr. Potty Plumbing