Mr. Plumber by Metzler & Hallam
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 553 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 553 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: 2 reviews explicitly mention rapid response to leaks/burst situations, with one arriving same-day and another highlighting quick professional repair under difficult conditions
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Exceptional emergency responsiveness: 2 reviews explicitly mention rapid response to leaks/burst situations, with one arriving same-day and another highlighting quick professional repair under difficult conditions
Cleanup and professionalism: multiple reviews note thorough cleanup and professional demeanor after complex repairs
Communication
Exceptional emergency responsiveness: 2 reviews explicitly mention rapid response to leaks/burst situations, with one arriving same-day and another highlighting quick professional repair under difficult conditions
Clear communication and transparency: 4 reviews highlight technicians explaining work step-by-step, providing repair options, and setting clear expectations
Pre-service transparency: text notifications with employee photos before arrival builds trust for after-hours calls
Pricing
Budget-conscious approach: 2 reviews specifically note fair pricing and respect for customer budget constraints despite emergency or complex repairs
Customer reviews
Reviews from Google, Yelp & more
They were super efficient, reasonably priced for what we are getting, and on time. I also like the text message you get before with photos of the employees who will be servicing the home! Overall, very happy and we will be joining the membership.
My service tech Taha was great. He explained everything to me very clearly and was very respectful of my limited budget. He was very professional and helped turn a very stressful day somewhat better.
Josh Biddle was my plumber and Dexter Koger was the technician helping him. They were very professional and did a wonderful job. I had a leak in my slab in the floor of one of my bedrooms. They clean up after they completed and explain everything as they went. Wonderful Service!
Excellent service! We had a leak and called Mr. Plumber. They responded quickly and Joshua arrived at our home. He looked at the issue and explained the different solutions for repair. It was not an easy fix, as we had only one shut off valve to isolate leak. After deciding on the repair. Joshua quickly and professionally made the repair. We felt that we were treated with professional and excellent service and willl be using them for all of of future plumbing needs. Thank you!
My first experience with Mr. Plumbing was fantastic! Blake, Warren, and Henry did an exceptional job resolving my draining issue. Each of them provided excellent customer service. You guys were able to complete the job the same day. Your teamwork was impressive, and I truly appreciate your efforts. I will definitely recommend Mr. Plumber for any future plumbing needs!
Business details
Service area
Based in Indianapolis. Serves 10 nearby cities within 20 miles:
Mr. Plumber by Metzler & Hallam