Monroe Plumbing & Heating Co
Plumber · Monroe, MI
Our verdict
Quality workmanship from individual technicians, but severe delays, poor responsiveness, and pricing disputes make this a risky 2am call—especially if you're a homeowner.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Capable technicians deliver quality work when on-site. 3 of 5 reviews praise workmanship and dedication.
1 cited review
“Plumber Nathan Hintz came out and provided excellent service!!!”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Catastrophic emergency response failure. One review documents 3 days without water during active emergency, minimal on-site presence, and unsafe handling of sewage spillage.
“3 days without water, hardly appeared on site to fix anything.”
Red flag
Misleading intake process. Homeowner was not told upfront about 2-3 week wait times or residential service restrictions; told someone would call back instead.
“After two days I heard nothing. When I called them back.”
Red flag
High score variance (43 points) and polarized reviews (three 5-stars, two 1-stars) suggest inconsistent service quality or selective customer treatment.
Severely unresponsive to homeowner calls. Two reviews explicitly cite multi-day delays or no callback.
“After two days I heard nothing. When I called them back.”
1 more cited review
“3 days without water, hardly appeared on site to fix anything.”
Extremely poor pricing fairness. One review reports being charged for parts the company broke, combined with deliberate time-wasting during emergency.
“3 days without water, hardly appeared on site to fix anything.”
Prioritizes commercial clients over residential customers. One review explicitly states company 'generally doesn't do service calls to residents only businesses.'
“After two days I heard nothing. When I called them back.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Atrocious work ethic and money hungry company. It has been 3 days that we have not had water and they hardly appeared on site to fix anything. They are giving the run around on why this happened, many different stories and want to charge us for a part of theirs that they broke. Apparently they're hourly? So theyre lolly gagging while two families have nowhere to go to the bathroom and we cant wash our dishes. (We …”
“Do bother calling them if you're a home owner. I called them and an employee took my info after I told them the service I'm requesting. The person told me someone would call me back. After two days I heard nothing. When I called them back. Now I'm being informed they would be out in 2 to 3 weeks with a one day notice that they are coming out. And that they generally don't do service calls to residents only …”
Positive
“Excellent company!! Plumber Nathan Hintz came out and provided excellent service!!! Definitely recommend working with this company!”
“This Contractor Does Top Notch Work, I know from my own personal experience’s on various projects!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 19 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Find plumbers near you
Monroe Plumbing & Heating Coisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Trenton · Belleville