Monkey Wrench Plumbing, Heating, Air & Electric
Plumber · Santa Monica, CA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and responsive customer service, but reliability is inconsistent with at least one documented no-show that wasted a customer's entire workday.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise technician professionalism, politeness, and knowledge (Daniel Sanchez noted as 'very clean, polite and quiet'; Andrew described as 'wonderful, helpful, thoughtful'; Louis Serrano 'extremely knowledgeable')
3 cited reviews
“Andrew was wonderful, helpful, thoughtful all-around good guy”
“Work done to my expectations, very clean, polite and quiet”
“Came on time, very polite, honest, friendly, customer service quick”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast customer service response and scheduling noted in 2 reviews ('customer service is always quick to respond'; 'set up a schedule right away')
1 cited review
“Came on time, very polite, honest, friendly, customer service quick”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Work quality meets or exceeds customer expectations (2 explicit mentions: 'work done to my expectations'; 'fixed the problem')
1 cited review
“Work done to my expectations, very clean, polite and quiet”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on scheduled appointment despite morning confirmation—customer wasted most of workday waiting. Critical reliability concern for emergency situations.
“No show during scheduled 4-hour window, wasted most of work day”
Red flag
Company appears to operate as referral service that acquired independent plumbers' phone numbers and websites, raising questions about continuity and actual service quality variability.
“No show during scheduled 4-hour window, wasted most of work day”
Pricing fairness score of 20/100 reflects potential overcharging or aggressive upselling tactics ('Aggressive push to upsell on the phone')
“No show during scheduled 4-hour window, wasted most of work day”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company seems to have taken over some previously independent and reliable plumbers (whose websites and phone numbers and good ratings still exist, but those all go to monkey wrench). First experience with monkey wrench has been as you expect from a referral service: Aggressive push to upsell on the phone ("free" inspections, maintenance plan), then the all-too-common no show during the scheduled 4-hour window - …”
Positive
“Andrew was wonderful, helpful, thoughtful just an all-around good guy who do what he was doing. Would definitely work with him again in a heartbeat. My wife has already made a list of other electrical work.”
“I called Monkey Wrench for a leaky toilet and a leaky water valve. Their technician Daniel Sanchez came in this morning and he did a great job. He was very clean, polite and quiet. The work was done to my expectations and I would definitely use Monkey Wrench again and I would definitely ask for Daniel again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 392 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Monkey Wrench Plumbing, Heating, Air & Electric?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Monkey Wrench Plumbing, Heating, Air & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Monkey Wrench Plumbing, Heating, Air & Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Calabasas · Gardena · Panorama City · Glendale