Minuteman Plumbing, Heating & Cooling
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 290 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 290 Reviews Tell Us
Emergency Response
Fast emergency response: called for heating failure, received immediate callback and arrival within couple hours
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Consistently excellent communication: technicians explain problems and solutions in detail, proactive contact to warn of delays
Professional demeanor and problem-solving under pressure: staff remain calm when jobs encounter complications and work through solutions
Communication
Honest, transparent diagnostics without upselling: technicians explain all options but don't push unnecessary work even on aging systems
Consistently excellent communication: technicians explain problems and solutions in detail, proactive contact to warn of delays
Customer reviews
Reviews from Google, Yelp & more
Wayne did a great job for us this week. We needed a sump pump replaced on our outside patio, and we were able to get an appointment within two days of calling, even though it wasn't an emergency. The day before the appointment, our garbage disposal started leaking and the sink shutoff valves stopped working. They had no problem adding those repairs to the list. Wayne was respectful and even took his shoes off before entering the house without being asked. He has a friendly, non-imposing demeanor and never seemed bothered when I asked several questions throughout the job. The sump pump and valves he selected were top quality, which I was happy to pay for because they should last much longer than cheaper alternatives. I'm so glad we found this company. They clearly take the time to hire experienced, skilled, and respectful professionals. I wouldn't hesitate to use them again or recommend them to others.
Minuteman P&H has been great from the start. From the set up of my appointment to communicating all along with any needs or concerns I have had. My technician Jon was very knowledgeable with diagnosing & explaining the potential problems that were happening with my A/C & HVAC system, & what needs to be done going forward. I would recommend them to all!
Here’s a polished, concise review: ⭐⭐⭐⭐⭐ Aaron went above and beyond! Aaron proactively reached out before the appointment to warn me about a possible delay and offered to reschedule — I appreciated the heads-up. He still showed up on a Friday afternoon with a great attitude and a smile, ready to tackle a big job. Things didn’t go perfectly smoothly, but he kept his cool, problem-solved throughout, and even found time at the end to help me with an additional task. It’s rare to find someone so reliable, solution-oriented, and genuinely pleasant to work with. Great prices and availability too. Highly recommend Minuteman Plumbing. Now we have a working steam shower!
Great service. I called for a heating system that stopped working and I received a call back immediately. I explained what the issue was and within a couple of hours they sent two great guys, Wayne and Ian. They analyzed and identified the problem, made an estimate right away and once I accepted it, they ran to Home Depot to get what they needed. They explained to me the whole work, what needed to be done. I liked that they did not try to sell anything else than the job they had to do (my boiler is really.old, so it would have been easy to push a new system). Spent the whole afternoon working on it and problem was solved. Really happy with the work, the whole experience of interacting with this company and I think the price was also fair. Will definitely hire them again.
It can be difficult finding solid people you can count on to get work done, so I am always grateful when I do. I had the pleasure of working with Aaron with Minuteman Plumbing. He was exactly who you'd want to work with from start to finish. This was for an instant hot water heater service along with some overdue maintenance concerns. Aaron walked me through everything he saw that would be good to fix (corroded pipes, gas and water), some things that could be fixed but likely wouldn't be too big of an issue if not, and was able to knock everything out that day. Pricing was reasonable (I recommend the membership) and the work looks and functions great.
Business details
Service area
Based in Somerville. Serves 28 nearby cities within 20 miles:
Minuteman Plumbing, Heating & Cooling