Mike Ingrilli Plumbing LLC
Fast Response
Reviewers confirm quick response
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Based on review analysis
3 concerns
Hostile customer service when questioned. Two reviews describe rude office staff, with one caller threatened with blacklisting after questioning a price increase and another insulted about their neighborhood., Alleged deceptive practices. One reviewer claims bait and switch on hot water heater quote and charged $250 for a 15 minute non fix, then faced threats of review discrediting., Reputation damage among loyal customers. A 7 year repeat customer severed relationship over price gouging and staff rudeness, indicating deteriorating business practices.
Trust Score: 0/100 · Based on 65 reviews
AvoidOur Verdict
#5 of 6 in New Berlin, WI
No standout specialties
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Hire if: You need fast same-day or after-hours response
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 65 Reviews Tell Us
Emergency Response
Responds quickly and handles straightforward repairs competently. 2 of 5 reviews praise prompt service and correct first-time fixes.
What To Watch Out For
Pricing significantly exceeds market rate. Two separate customers report bills double what competitors charge for similar work, with questionable line items like $200 machine fees.
Scope creep and incomplete explanations. One customer was charged for only 105 of 150 feet of lateral cleaning without clear explanation of why work stopped early.
Hostile customer service when questioned. Two reviews describe rude office staff, with one caller threatened with blacklisting after questioning a price increase and another insulted about their neighborhood.
Alleged deceptive practices. One reviewer claims bait and switch on hot water heater quote and charged $250 for a 15 minute non fix, then faced threats of review discrediting.
Reputation damage among loyal customers. A 7 year repeat customer severed relationship over price gouging and staff rudeness, indicating deteriorating business practices.
Pricing
Pricing significantly exceeds market rate. Two separate customers report bills double what competitors charge for similar work, with questionable line items like $200 machine fees.
Scope creep and incomplete explanations. One customer was charged for only 105 of 150 feet of lateral cleaning without clear explanation of why work stopped early.
Customer reviews
Reviews from Google, Yelp & more
I highly recommend Mike and his team. Prompt , professional and knowledgeable. Joe is a pleasure and I won’t use anyone else.
I've had them over to fix issues that were causing a leak from my kitchen sink. They had the parts on hand, got it fixed quickly, and correctly the first time. Would definitely recommend.
Came out to open clogged sewer lateral.Have used them beforewith good results,Advised them Ihave 150 feet of lateral.Plumber ran 105 feetuntil drain opened and stopped.Was charged $546 dollars for one hour at residence plus travel time $298 for labor,$49.00 mobilization fee,and $200for machine use.My fault for not getting an estimate up front.This is more than double what i have paid in the past with other vendors.I will not use them again.The machine charge is ridiculous,
I would stay away from this company. They are dishonest and the customer service is appalling. They bait and switched me on a hot water heater and then charged me $250 to come back and stand in my basement for 15 minutes to "look" at an issue I was having with it. Unsurprisingly, standing there looking at the tank for 15 minutes didn't fix anything. After the visit I called the office to see about next steps and was berated by the owner's daughter. She insulted where I live and said "they do not need anyone in Milwaukee's business". Shocked by her behavior I let her know I'd be leaving a review to which she plainly said she'd discredit it in the response section. Beware!
I never write reviews, but my recent experience with this company prompted this. I’ve been a loyal customer of this plumbing company for about seven years. We own an older home in Elm Grove and have relied on their services many times over the years. However, I was very disappointed with my most recent experience. The cost to clean out my sewer line was nearly double what I’ve been charged in the past. When I called the office to ask about the price increase, the person I spoke with was extremely rude and even told me that I would be blacklisted. After years of being a repeat customer, this was disappointing. Based on this experience, I can no longer recommend this company.
Business details
Service area
Based in New Berlin. Serves 20 nearby cities within 20 miles:
Mike Ingrilli Plumbing LLC