Mike Diamond Plumbing, HVAC & Electrical
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Based on review analysis
1 concern
Possible discovery of additional issues during service: Reviewer questioned timing of toilet leak discovery (occurred while technician was distracted flushing toilet at crawl space access), raising concerns about whether problems were found or created
Trust Score: 0/100 · Based on 169 reviews
Our Verdict
#11 of 16 in Santa Monica, CA
No standout specialties
- You're highly price-sensitive
Hire if: You need clear communication and upfront explanations
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 169 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Severe pricing concern: One reviewer reported a $530 charge for toilet reset that they completed themselves for under $100, suggesting possible upselling or inflated labor costs
Possible discovery of additional issues during service: Reviewer questioned timing of toilet leak discovery (occurred while technician was distracted flushing toilet at crawl space access), raising concerns about whether problems were found or created
Quality & Professionalism
Excellent responsiveness and communication: 4 of 5 reviews praise politeness, professionalism, and detailed explanations of work
Punctual and thorough: Multiple reviewers highlight on-time arrival and completion without stopping mid-job
Communication
Excellent responsiveness and communication: 4 of 5 reviews praise politeness, professionalism, and detailed explanations of work
Pricing
Severe pricing concern: One reviewer reported a $530 charge for toilet reset that they completed themselves for under $100, suggesting possible upselling or inflated labor costs
Customer reviews
Reviews from Google, Yelp & more
I am a contractor and am very aware that some contractors look to take advantage of those who have no knowledge in the construction field and look to take advantage of the people especially the women of the house. That being said, I was not home during the time Jose came to provide the service. I was surprised to find that he kept me in the loop via pictures and video. We had had another company come the day before, and felt like we were just being hustled. Jose on the other hand was not only very professional, but my wife felt very comfortable with him and his explanations as to what was going on. My wife called me at work and said she was so glad we contacted Mike Diamond Plumbing. She was so happy with the process and how Jose conducted himself she said when we call for other services she said she would request Jose and his helper. We are more than pleased with Jose's help and service. Can't say enough.
These guys are great, no b.s. Jose was honest and right to the point. Work was fantastic and we are as snug as a bug in a rug. Barry
Very polite and detailed about the entire job. I’m so glad he helped us out. Would recommend to ftiends
Drain clog cleared for the 99.00 technician was presentable and clean.since one fixture goes into a Y then theres another charge, also "Coincidentally" the toilet was leaking under house (i was watching at crawl space as he went toward toilet ) timing/distraction ??? to go flush toilet ??? Something happened??? Toilet reset Excessive cost over 530.00, i did myself under 100.00
Steve was fantastic! He immediately knew what needed to be done, explained it to me, & fixed everything. He was so professional & respectful. He was the Best, I would recommend him to Everyone. Thank you for sending Steve!!!
Joseph and Steve were really great - showed up on time, easily diagnosed the issue and then solved it. It took some perseverance but we got there and it was an unbeatable result for the cost.
Steve was on time, and did an excellent job and he didn't stop until it was complete. I have to give him more than excellent and more than five stars good work Steve thank you
I was super impressed with the plumbing expert and his work. I have used Mike Diamond Plumbing before and I'm always impressed with their work, knowledge, and fair prices.
Business details
Service area
Based in Santa Monica. Serves 26 nearby cities within 20 miles:
Mike Diamond Plumbing, HVAC & Electrical