Michael & Son Services
Plumber · Reston, VA · Open 24 hours per Google listing
Our verdict
Exceptional technicians who arrive fast and fix it right, but BBB complaints suggest billing disputes may be common despite Google's stellar 4.9 rating.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: 5 reviews explicitly mention same-day arrival, prompt dispatch, or ability to arrive 'almost right away' during urgent situations
Cited in 4 of the 95 reviews we analyzed.
Consistent technical competence: 8 reviews highlight knowledgeable, thorough diagnosis and problem-solving from individual technicians (Walter, Donald, Roberto, Georgios, Sameer, Han, Eric, AJ)
1 cited review
“Walter had the knowledge, training and experience to resolve issue”
Cited in 8 of the 95 reviews we analyzed — 7 cited reviews not excerpted here.
Clear communication and customer education: 7 reviews mention technicians explaining work, offering options without pressure, or walking customers through solutions
Cited in 6 of the 95 reviews we analyzed.
Quality finishes: 4 reviews mention work completed efficiently, done right the first time, or cleaned up thoroughly before departure
Cited in 4 of the 95 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB accreditation and complaint mismatch: Company holds B- rating, is not BBB-accredited, and reports 132 complaints in past 3 years despite Google's 4.9/5 from 1,662 reviews—suggests potential billing or contract disputes not reflected in Google reviews
Pricing transparency concerns: Only 2 reviews mention pricing; one calls it 'fair' and another 'great price,' but dimension score of 76 for pricing_fairness (lowest of all dimensions) suggests customer dissatisfaction relative to other metrics
“Fixed the problem in a fast and efficient manner. Great price!”
Cited in 2 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“First the good: Everyone I spoke to while both setting the appointment and the technician, Conner were very professional and easy to talk to. I was impressed that they could come out so quickly. Back story: All I needed was a new garbage disposal in a rental house. I've replaced several and it's so easy to do properly even the first time. I just didn't want to drive all the way there. Now the bad: I was told …”
Positive
“We recently had an outstanding experience with Roberto from the Sterling office. Our water heater needed servicing (and ultimately replacing). Roberto was knowledgeable, thorough, communicative and respectful of our home and pets. He went above and beyond to ensure that all issues were satisfactorily resolved. We would definitely recommend Roberto and give more than 5 stars if we could!”
“George did an excellent job! He arrived promptly on time, and detailed, (very thoroughly), his objective for the day. His primary purpose was to advise us on the condition of our 15 year old sump pump. George systematically lined out good, better, best scenario’s, and we decided to go with the best option, as a replacement. George demonstrated excellent communication skills, by delegating necessary electrical wiring …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Stark disparity: Google 4.9/5 with 1,662 reviews vs. BBB B- rating with 132 unresolved complaints in 3 years and no accreditation. No Yelp presence. Suggests either BBB complaints involve billing/contract terms not captured in Google reviews, or significant subset of customers experienced billing disputes after initial service.
Should you hire Michael & Son Services?
Best for
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Michael & Son Services?
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Find plumbers near you
Michael & Son Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Ashburn · Reston · Centreville · Catharpin