Metro Plumbing, Heating & Air

All in all a great experience. Setting up an apportionment was easy, they found my septic tank and asked if I wanted to dig it to save some money, (of course I do). He came back with the truck 3 hours later and had the tank pumped in 45minutes. Made it very affordable, the office staff and the project manager Adam was great to do business with.

We have had nothing but good experiences with Metro! We have had them look at our a/c, plumbing, and septic tank within a month and every time they have been extremely helpful! Josh went above and beyond to really help us with our house and even gave incredibly helpful advice! Nico was also very helpful and thorough when checking out a/c. Overall I would absolutely recommend them to anyone looking to have work done on your home!

My experience with Metro as a first time customer highlighted their smooth and convenient scheduling process as well as the quality of their certified professional staff. Brayden (McFall) was knowledgeable and he clearly provided me with evidence in support of his recommendations for remedying the cause of our leak (a damaged water fixture supply line). He provided repair in a timely and efficient manner. He also performed an evaluation of our whole home plumbing status and recommended maintenance to extend the life of our water heaters and ensure proper functioning. I will gladly seek out Metro and b their certified plumber, Brayden, for our future plumbing and HVAC needs.

We used Metro years ago, when they were knowledgeable and honest, to replace our septic tank. They were Lori it and i felt good about their pricing. About a year later, we called about a toilet issue, the technician came out, couldn't fix it, and we were charged $172 for what turned out to be a broken seal that we had to get someone wise to fix. Since they'd provided good, honest work in the past, we used them again for septic clean outs and maintenance on heating and air services. However, the final straw was broken when every time we called, we were given the run around by a very rude (older) woman over the phone, and charged double for services when they came out. (Even though we had a service plan!) We haven't used them since. If they would get back to providing honest, quality service like they did years ago, we might give them another try, but at this point, judging by other reviews, it seems they're still operating on poor service and overblown prices.

Needed a plumber for a simple toilet reset and when he finally got here I get a sermon for 45 minutes about what the problem could be and what he has found in the past and on and on and on when he could have been working. Then, to make matters worse, he calls his "boss" to find out what he wants him to do. He wants him to do a "smoke test" to see exactly where the sewer gas is coming from. I KNOW WHERE ITS COMING FROM. THE TOILET. Told him goodbye.

BUYER BEWARE. Go with almost any other company over Metro. You will pay less than half the price, the maintenance work that should be done will be done, and you will not constantly be bombarded with exorbitant quotes for work that you DO NOT NEED. Here are the details of my 3 year experience with them: 1) Being a part of their membership program is an agreement to constantly receive exorbitant quotes for unnecessary maintenance. Literally, every time they came out to do simple maintenance on our HVACs or plumbing, we would get a quote ranging from $3K - $5K. Multiple times I called a second, trusted HVAC specialist to give us an additional quote, they *always* said there was nothing was wrong with our systems. 2) Their membership program is supposed to come with maintenance, but they do NOT do the maintenance. They're too focused on selling you things you don't need. On June 4, 2025, we had our maintenance visit, on June 6 our HVAC quit working at 7 pm. Metro was showing as closed on Google, so we called another company. Turns out, the condensation drain was clogged. Condensation drain cleaning is SUPPOSED to be done with the regular maintenance. It was not, so I was out $400 for an emergency visit AND the fees I paid Metro to ensure this kind of thing did not happen. When I contacted them about this, they refused to do anything to make up for their mistake. 3) Their prices are 2-3 times higher than others. I had them put in a new HVAC for $12K in 2022 (I had a quote in hand from another trusted company for $6K). I went with Metro because they could come out the next day, they had good reviews, and they boasted a 10 year warranty on parts and service as long as I stayed a member. I REGRET THIS for reasons 1 and 2 above. They lured me in with that 10 year warranty and then I felt stuck with them because of it. It is 2025, and I have officially cut all ties with them. Goodbye warranty. But, oh well, at least I can keep my sanity. Metro must be paying for 5-star reviews. My experiences with them have been poor across the board. Reddit and Yelp are full of reviews just like mine, and my in-laws and parents have had the same experience. Avoid this company at all costs. UPDATE: I need to address two comments made by Mackie M. 1) "We regret that we didn't have the opportunity to make things right before you chose to move on." I spoke to multiple people at Metro prior to deciding to "move on." They took no accountability for the mistake made (a "cleaned condensation drain" that clogs literally two days later isn't clean at all). I was simply told there was nothing they could do. 2) "Our pricing reflects the quality of our products, licensed technicians, comprehensive warranties, and commitment to doing the job right the first time." The maintenance job done for us was not, in fact, done right the first time, and yet pricing is still outrageous. There are *many* examples of this on Reddit and Yelp. One last thing, and then I'm laying this to rest. Their website states: "Our "We Pay Customers for Our Mistakes!" guarantee ensures that if we make an error, we will rectify it promptly and compensate you for any inconvenience caused." I had to lodge a complaint with the BBB before *any* attempt at compensation was made for the inconvenience we experienced. Metro will NOT pay for their mistakes (unless you raise a hell of a stink, which I have done, but I'm sure they well know most people will not go to the same lengths). They are completely unethical. Clearly, they focus much more on their PR and sales departments than they do anything else.

i cannot say enough about this wonderful company! every person who works there and who has awesome support from the owner, the general manager, all those who answer customer calls & sets appointment for the technicians. the supervisors and those who inspect the water lines, hvac unit, and other areas; all of these wonderful people at metro truly care about their clients & the amazing, wonderful job they do to ensure the heat, air, water. and any other issues are checked out & if they need repair or replace!i can't say enough about taylor. isaacz, ricky (has a wonderful personality & is engaged fully to get to root of issue) all the ladies in the office are on top of their game! they make sure that the techs arrive on tome! they also notify t heir clients to let the client know when the tech will arrive! the techs work diligently non-stop to get the issue fixed with no delays! i will not allow anyone than metro heating, plumbing & air touch my heating,hvac, water heater & other appliances,! i had gone over y months with on air in summer & heat during winter! my home warranty company refused to fix my hvac unit! i called agencies that were over home warranty companies to report the home warranty company, i called other agencies, no one ever responded back! thesecwere consumer agencies & others that are supposed to help the elderly/senior citizens, but they couldn't help because their finances were not enough to help! i'm a disabled 70 yr old vetrran! the va wouldn't do anything to help! all summer, i hsd to depend on fans to cool rooms in my home! it did not cool my home with 100 degree temperatures! when winter came, i had to purchase space heaters that did nothing to stay warm! i grew tired of not being able to afford other he.ating/air%plumbing..so i saw metro heating, plumbing & air! they sent techs out to find issue and get an estimate! they were able to get the heat going, however, the a/c part of the hvac could not be used! i am forevergrateful for this amazing company, their amazing office staff, owner, general managers & awesome, wonderful, intelligent technicians, inspectors and others who sit with you, explain things and assist in findjng not just parts for this old unit, but getting 4 different quotes so i could decide which one i can afford! i have talked with the ladies in the office & techs, i will always choose metro heating, plumbing & air! the actually care about their clients and they make sure customer is happy with the services they performed! ricky, wonderful, caring & friendly! works hard! taylor, issacz, supervisors, office staff, owners & manavers all work diligently to ensure one's services are repaired/replaced & are working to our satisfaction! i highly reccomend, this company! they care& they want to ensure that i am pleased with tbeir hard work !! they are the best in the business!!! they do care about yheir customers! i suggest those struggling should use metro heating, air, & plumbing!! they are awesome!!!

DO NOT USE METRO PLUMBING. Three years ago we had a leak under our slab, so we called Metro. They came out and found the leak in the garage behind the water heater. They fixed the leak, but because they had to move the water heater to get to it, we had to buy a new one. We bought a commercial one because it's bigger, and we had to have it converted to residential. We bought a kit for that when we bought the water heater. Metro installed the water heater and converted it, and it kept tripping the breaker, so they sent a heating and air guy. We had to have our garage rewired to handle the higher voltage, which seems like something the guys at Metro should have known beforehand. After we got the wiring redone, Metro sent another guy to finish the install, and it took him A WHILE to complete the job. A few weeks ago we kept running out of hot water considerably sooner than we should have, so my husband looked online to see if he could figure out what was wrong. He determined that the thermostat was bad, so he bought and installed a new one, but in the process he also determined that the water heater was rewired incorrectly when it was converted three years ago by Metro. Swapping the thermostat didn't work, so my husband called an electrician to see what the next step might be. The electrician told him to drain the water heater and check the elements. Both were corroded, so my husband replaced them, but the top element still wouldn't work, and the bottom one was iffy. The electrician came out and confirmed that the water heater was wired incorrectly, as did our neighbor who used to be an electrician. The licensed electrician tried to test the wiring, and it blew not just a fuse or the breaker or the main but the transformer and knocked out our power and three of our neighbors' power (sorry, neighbors!) So we called Metro to come out and fix what they broke. They sent someone out, and my husband told him that according to his research and two electricians the water heater was rewired incorrectly, so the guy from Metro did a lot of trouble shooting and even called the manufacturer of the water heater (State). State told him that the rewiring was done incorrectly. They tried to charge us $700 for labor, parts, and one hour of time. They blamed us for blowing the transformer, but NONE OF THIS WOULD HAVE HAPPENED if they had wired it correctly three years ago. The element wouldn't have gone bad from faulty cycling and overuse, the thermostat wouldn't have gone bad for the same reason, and nothing would have blown if this had just been done right in the first place. Most of the people working there are really incredibly nice, but they don't have a clue what they're doing (which is probably why the guy who rewired the water heater took so long), and Metro charges entirely too much for that. They won't take accountability for their mistakes and are trying to blame us for them (and charge us!). DO NOT USE METRO PLUMBING.

$$$$$ EXPENSIVE! $$$$$ This is a premium membership repair company that can get work done ASAP but you WILL pay 3-5 times the average price. You may be advised to replace something that isn't broken or buy a whole new unit when you don't need to. You are paying for the advertising and a company to post fake account 5 star reviews. Case in point: our A/C unit started failing in +95° heat in Chattanooga during August 2023. I suspected it just needed to be topped off on refrigerant and checked for leaks. The first tech unplugged the drain hose but didn't bring any refrigerant or equipment to service the unit. He did recommend and scheduled a cleaning. The house was hot within 24 hours and they were called again. The second tech quoted us 1K to recharge the unit and do a leak test. Our house didn't cool down at all and they recommended replacing the compressor at $5700, which might work, or replace the whole unit. A salesman named Tommy arrived the same day at 530 during dinner and does his sales pitch to price out a new unit and didn't leave until 930. We tell him our budget and he goes to his vehicle to work numbers. His first of six bids was almost 20K. His lowest bid was 13K. He didn't mention brands. We thanked him for his time. (Constructive Criticism: When the customers tell the salesman that the husband is a full time student and the wife works for NASA, don't ignore the wife and only speak to the husband.) Knowing this is high we called a couple other companies for estimates. A tech with almost 20 years of experience arrives and does the diagnostic. Our A/C unit is in great shape and only 5 years old. There is nothing wrong with the compressor. He installs refrigerant and the house immediately starts cooling. The test he performed clearly showed a leak in the interior evaporator coil. The bid to replace that was less than 4K. The cost for the labor and refrigerant was $319. The cost to replace the unit with a Maytag was under $9K Buyer beware. Do your research and understand that upselling to replace rather than fixing the problem can be common.

TLDR: Super knowledgeable and helpful, but WAY overpriced I'll try to be as fair as possible, because I'm not one to leave negative reviews. For context, I requested service to replace two outdoor spigots that were leaking. Technician came out, assessed the damage, did a quick look over the entire plumbing system for any other signs of issues, and then provided several quote options. Most of these included extra/optional work that I politely declined and they, fairly, did not push on me. I felt even my basic quote to fix the two outdoor spigots (~$1,250 total for parts and labor) seemed quite high for two spigots and about an hour of install time. However, I had no frame of reference and regrettably hadn't done enough homework on this myself beforehand. After quickly price checking parts & other vendors and consulting a few contractor/plumber friends, I came to the conclusion that I probably WAY overpaid for this service. I called Metro after to politely request a more detailed invoice including price of parts, hourly rate, etc. but they said they charge flat fees for services (how it was represented on the invoice/bill I received). I expressed my frustration that it seemed quite high, but conceded that I had already signed off and paid for it so wasn't going to unfairly blame them for me not doing enough research. They didn't offer anything in consolation (not even a "sorry you don't feel satisfied with blah blah blah"....?) Some pros on the service that I should not leave out for the sake of fairness: - Technician was extremely friendly, knowledgeable, and helpful on general tips, recommendations, etc for other plumbing areas, so I put no blame on the professional that came to do the job - Was easy to schedule and they sent someone out a day after I requested service Bottom-line: I take responsibility for paying more than I probably should have and not soliciting additional quotes elsewhere, but would definitely not recommend Metro if affordability is important to you.

Want to pay 400% more for your plumbing repairs? Call Metro! Of course the other repair plumber who only charged 25% the cost of Metro was done by a licensed, insured, and bonded plumber. I would not compare apples to oranges. Just $150 cost to $600+ Metro cost for the same repair. I know it is hard to do when you are in a surprise failure situation, but get a second or 3rd opinion. It will save you hundreds of dollars if you're dealing with Metro. If you just want to throw money at a problem, then my experience isn't going to help you. If you want to have a reasonable repair cost, then please get another estimate (or two, or three) before confirming with Metro. We wish we had! Got hustled. Sure they give you upfront pricing, but don't believe for a minute this technique was devised to give you, the customer, an honest deal. It is devised to garner the maximum profit for this company. You're on the hook the minute you call. They know this and I'm learning it. Everything that happens from that point on is calculated for their benefit, not yours. How do we know this? A repair with no warranty cost over $600 dollars. After some research we found out the repair that Metro fixed only cost $150 dollars several years before. So less than an hour of actual work and $25 in parts cost over $600 with no warranty. Yes, the total was up front. BUT with hindsight being 20/20 you realize this upfront pricing scheme is nothing but a facade for their bank account and to throw any future knowledge of how bad you got ripped off back in your face. Remember, hindsight is 20/20, not present day ignorance. It is this ignorance they are banking on!

Very unhappy. Sadly I no longer trust this company. They have very good technicians. But they sold me a new Rheem HVAC in June 2021, and it is NOT what I expected and thought I was getting. System was replaced because it was 20 years old, had really poor humidity control, and had refrigerant leaks. I knew the gas furnace they were installing was not the ultimate top efficiency gas furnace. But with my clearly stated need for improved humidity control, they should have quoted and installed the top end Rheem inverter driven compressor system. Instead they put in the lower efficiency two stage compressor system. Although its humidity control is better than the twenty year old five ton AC, its performance is still mediocre in several spring and fall weeks. The system has also had several breakdown failures. Several times I have ended up fixing the condensate drain problems myself. And I am still living with a half baked personally retrofit of the condensate drain. They put it in with the original AC condensate drain sticking out through the brick wall. But with the new furnace, the furnace condensate chronically froze up in the winter. And on septic field replacement, they quoted me more than TWICE the price I ended up paying another company. On a positive note, they recently did an excellent fast job of replacing the failed capacitor on the AC compressor capacitor start. But sadly, after 15+ years of using this company, I no longer trust them!

During a routine check on my HVAC unit it was determined that I needed a new unit. I called them a week or two later because I had some concerns about the estimate and they sent a lead technician over the very next business day. He was very thorough and explained everything to me perfectly. I felt much better. Metro has never left me hanging. They always pick up the phone. They always call me back. They show up when they say and they are the nicest people. I cannot say enough good things about this company. Thank you Metro and thank you Jeraime. 8/19/2024 Collin came by for a plumbing inspection and to discuss a home water filtration system. What a great guy. Professional, friendly, and knowledgeable. I bought the water filtration system and the install had challenges but Collin was able to solve them same day to get the job done. Another great experience with Metro!! Thanks Collin!! 9/18/2024 Trevor and Peyton came over for a routine a/c inspection. They explained everything and cleaned the unit. On time, friendly, and did a great job. Thanks again! 5/6/2026 Carlos arrived on time for a routine a/c check. Super friendly and all around good guy. He finished the a/c check and cleaned my filter for me because I forgot to over the weekend. He installed a dehumidifier in our crawl space with no issues and in less time than he thought. Another 5 star service from Metro. Thanks Carlos!

First experience with this company was awesome. Technician came out, explained what was going on with my hot water heat pump. (Other companies thought I was confused when I called and said hot water heat pump!) Fixed the issue in no time. Excellent technician. A few days later, made an appointment for the annual inspection/maintenance on my HVAC unit. Appointment day came, no word from this company. Finally, at 2 pm, I called to confirm that a technician was still coming out and was told yes, that I was next on the technician's workload. Then at 433 pm, I receive a confirmation text for the following day. When I called and spoke to the Farrah or Hannah (something like that) who identified herself as the "customer service specialist" who "speaks for the managers when they are out of the office," I was told I wasn't on the schedule until the next day. After telling her I had already confirmed my appointment, with Kelly, for that day, not the next day, she came off with "well I'm not at the call center and don't know how any of those calls went." Wow, so much for good customer service. She did not try to resolve the issue, just said what I'm sure she thought would make the company look better. One of the two ladies I spoke with today lied to me so I cancelled my appointment and will not use this company again. A lie is a hard stop from doing business with any company.

Had Metro come to give me estimates to repair a drain field for my septic. I got an estimate of over $3000 for a repair, for which I paid half down ($1600). They came, dug up two of the field lines, and punched a hole in one to see how the fluid drained down. They then stated the field line was no good, and they couldn't do anything except replace field lines. They covered up the digs, not patching the hole they made, actually wanted to charge me more for the dig and to be told they couldn't do anything. They then let it go for what I had already paid. I SHOULD HAVE gotten a refund. They didn't actually fix anything. They then proceeded to give me 3 tiers of estimates- 15k, 20k, and 25k, to lay new field lines. Oh yeah, they wanted 3 days to complete the work. After a week, I had septic overflow coming up through a hole in the ground where they punched a hole in the drain pipe. I called Budget Septic and Drain. Lee came out and gave me an estimate of $3400 to repair the drain field. He came out and in about 3 hours, hooked a new drain line to the bottom 3 fields to bypass the clogged bad 2 lines further up the yard. All is draining and working properly- at a savings of tens of thousands of dollars, and 3 hours time. Use Budget, not Metro. All Metro is interested in is markups and upsells. WAY OVERPRICED.