Metro Plumbing and Drains
Plumber · Acworth, GA · Open 24 hours per Google listing
Our verdict
Small 20-review sample (17 of 20 5-star) with strong water-heater and re-pipe praise, including a within-the-hour late-night water-heater leak response.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 20 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Responded within the hour to a late-night water-heater leak with pricing fair for the urgency
1 cited review
“I had a sudden and serious leak from my water heater late at night, and it was quickly turning into a major issue... they were incredibly responsive—arrived within the hour. The pricing was great for the urgency and the quality of the work they performed.”
Whole-home re-pipe done on time each day with a clean work area and no leaks
1 cited review
“We recently had our home re-piped and couldn't be happier with the results. They explained the entire process clearly, arrived on time each day, and kept the work area clean. The new plumbing works perfectly—great water pressure, no leaks, and peace of mind knowing everything is up to code.”
Main water line replaced affordably and quickly after weeks of other quotes
Cited in 1 of the 20 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer reports paying ~$300 for a diagnosis that ended with 'couldn't be fixed' and no firm quote upfront
“Make sure to get a firm quote before they come out. I had to pay nearly $300 for them to tell me my leaking faucet and garbage disposal couldn't be fixed. Very disappointed.”
One reviewer paid nearly $300 only to be told a faucet and disposal couldn't be fixed
“Make sure to get a firm quote before they come out. I had to pay nearly $300 for them to tell me my leaking faucet and garbage disposal couldn't be fixed. Very disappointed.”
Keep it in proportion: these concerns are cited in 1 of the 20 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Make sure to get a firm quote before they come out. I had to pay nearly $300 for them to tell me my leaking faucet and garbage disposal couldn't be fixed. Very disappointed.”
“Major disappointment. My wife and I just had Paul change out 8 ft of copper pipe, 3 elbows, and a check valve (see photo), and we were charged $617.50!! Total work time was only 90 minutes. On top of this, we were told he would quote the work before starting, which he did not do. Instead, he just began the work and was already too far in to have him stop before we realized what had happened. When we asked why the …”
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Positive
“It so great to find a plumber that knows what they are doing and so easy to work with. Pete is extrememly talented when it comes to all plumbing. They gave me a quick response and excellent pricing. I would recommend them highly for all plumbing needs!!!!”
“These guys are amazing! Found a bunch of referrals from neighbors on NEXTDOOR APP in my area, called them up in the morning and they had someone out here in the afternoon! Pete explained the drain problem, showed me how he's going to fix it and showed me afterwards that it's fixed! I also knew that I needed a new water heater from years ago, so I showed him that and he said it's definitely leaking so he just …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2016.
Across platforms
Should you hire Metro Plumbing and Drains?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Metro Plumbing and Drains?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Metro Plumbing and Drainsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Acworth · Cartersville · Clarkdale