Metro Plumbing and Drains
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Mid-Range
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Trust Score: 78/100 · Based on 9 reviews
Our Verdict
#9 of 19 in acworth
- Water heater install/repair
- Drain and sewer work
- Whole-house repiping
- Bathroom and kitchen remodel plumbing
No major caveats
Hire if: You need clear communication and upfront explanations
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 20 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 9 Reviews Tell Us
Emergency Response
Water-heater emergency response within the hour late at night documented in 2025 review
What To Watch Out For
$300 charged for a faucet/disposal call that ended with the tech saying neither could be fixed
Quality & Professionalism
Full home re-pipe completed cleanly with up-to-code passing inspection and praise for daily cleanup
Communication
$300 charged for a faucet/disposal call that ended with the tech saying neither could be fixed
Customer reviews
Reviews from Google, Yelp & more
It so great to find a plumber that knows what they are doing and so easy to work with. Pete is extrememly talented when it comes to all plumbing. They gave me a quick response and excellent pricing. I would recommend them highly for all plumbing needs!!!!
These guys are amazing! Found a bunch of referrals from neighbors on NEXTDOOR APP in my area, called them up in the morning and they had someone out here in the afternoon! Pete explained the drain problem, showed me how he's going to fix it and showed me afterwards that it's fixed! I also knew that I needed a new water heater from years ago, so I showed him that and he said it's definitely leaking so he just fixed it today! These guys are definitely on my speed dial from now on!
I've called on Paul and Pete for years. They are honest, straightforward, prompt, and do good work. What more can you ask for.
Make sure to get a firm quote before they come out. I had to pay nearly $300 for them to tell me my leaking faucet and garbage disposal couldn't be fixed. Very disappointed.
Major disappointment. My wife and I just had Paul change out 8 ft of copper pipe, 3 elbows, and a check valve (see photo), and we were charged $617.50!! Total work time was only 90 minutes. On top of this, we were told he would quote the work before starting, which he did not do. Instead, he just began the work and was already too far in to have him stop before we realized what had happened. When we asked why the high price, he said it was due to it being a Saturday, and the access was difficult. The repair was not an emergency, and could have easily waited until the work week. The access was NOT difficult - just a matter of working from a 5 ft ladder. UPDATE - Apr 8, 2019: Owner Paul followed up by explaining his perspective, which helped. Still had conducted the work without our OK, but he did refund $100 of the cost. Greatly appreciated.
I had a sudden and serious leak from my water heater late at night, and it was quickly turning into a major issue. I contacted Metro Plumbing and drains and they were incredibly responsive—arrived within the hour. The pricing was great for the urgency and the quality of the work they performed.I’d absolutely call them again and recommend them to anyone dealing with a plumbing issue.
Very fast honest service! I had done some research online about our plumbing issue so I had a general idea of what needed to be done. Pete, the plumber assigned to our job, was AWESOME! On time, explained the situation, did not up sell or attempt to fast talk the situation. Pete had our pressure relieving valve repaired in no time and we were back to showering like normal people!
We recently had our home re-piped and couldn’t be happier with the results. They explained the entire process clearly, arrived on time each day, and kept the work area clean. The new plumbing works perfectly—great water pressure, no leaks, and peace of mind knowing everything is up to code. Highly recommend this company for anyone considering re-piping their home
We have been using Plumb Smart for the last 8 years. Every time they come to our home they are cordial, efficient and thorough with their work. I trust them completely to do the right job for the best possible price and would recommend them to any one. We have had Paul, Peter and Silas and they've all done a great job.
I had a great experience with this company! Bad pressure caused my water heater to start leaking and they were able to fix everything in one afternoon. The plumbers were courteous, explained the process clearly, and made sure everything was working perfectly before they left.
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I just had my main water line replaced and couldn’t be happier with the service. After weeks of trying to get different quotes and plumbers to come look at it, they were affordable, quick and clean. Highly recommend for any plumbing work!
Paul and the Plumb Smart team are great. They did a fantastic job on my project. Most importantly, they are honest and didn't try to sell me something I didn't need. I will definitely be using them in the future.
Had a water heater emergency and they responded quickly. The plumber arrived fast, handled the issue professionally, and got everything working again in no time. Highly recommend for reliable, efficient service!
I had my main sewer line repaired last week by this team. The crew was quick to visit and fixing the issue. Price was good in comparison with other companies I’ve called. I recommend them.
Business details
Service area
Based in Acworth. Serves 13 nearby cities within 20 miles:
Metro Plumbing and Drains