Merten Plumbing & Heating Inc.
Plumber · Oshkosh, WI · Open 24 hours per Google listing
Our verdict
Fast weekend emergency response for existing customers, but turns away new customers during off-hours—a critical gap for true emergency service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 3 of 5 reviews praise same-day or immediate arrival on weekend emergencies
2 cited reviews
“promptly answered and had someone over right away”
“promptly answered, walked us through until they arrived”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship consistently noted across jobs (sump pump replacement, water heater, sink strainers)
2 cited reviews
“promptly answered and had someone over right away”
“Matt did an excellent job replacing broken strainers, looks great”
Strong communication during emergencies: guides customers through issues before arrival and provides friendly, professional interaction
1 cited review
“promptly answered, walked us through until they arrived”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Refuses weekend emergency service to new customers—1 of 5 reviews documents explicit denial of after-hours help unless customer is existing, directly undermining emergency service credibility
Cited in 1 of the 5 reviews we analyzed.
Pricing fairness score of 0 suggests systematic complaints, but no specific pricing details appear in available reviews—unable to verify nature of concern
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Emergency on the weekend but only wants to deal with former customers on weekends and not new customers. Only wants to deal with new customers on weekdays. This is very unprofessional especially if you have an emergency and nothing else is open. I don't recommend this place if you have something that needs to be taken care of right away. They are not willing to help unless you are an existing customer.”
Positive
“We had an emergency call on the weekend, and they promptly answered and had someone over right away with a new sump pump. We also used them a couple of years ago when our water heater went out and we received the same excellent service. Highly recommend them.”
“We had a emergency plumbing situation over the weekend and they promptly answered our call, walked us through how to manage it until they arrived and quickly got us in. Robin was extremely friendly, quick and helpful completely resolving our situation.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 10 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2024.
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