Merten Plumbing & Heating Inc.
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Based on review analysis
1 concern
Refuses weekend emergency service to new customers—1 of 5 reviews documents explicit denial of after hours help unless customer is existing, directly undermining emergency service credibility
Trust Score: 0/100 · Based on 10 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 10 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Pricing fairness score of 0 suggests systematic complaints, but no specific pricing details appear in available reviews—unable to verify nature of concern
Refuses weekend emergency service to new customers—1 of 5 reviews documents explicit denial of after hours help unless customer is existing, directly undermining emergency service credibility
Quality & Professionalism
High-quality workmanship consistently noted across jobs (sump pump replacement, water heater, sink strainers)
Strong communication during emergencies: guides customers through issues before arrival and provides friendly, professional interaction
Communication
Exceptional emergency responsiveness: 3 of 5 reviews praise same-day or immediate arrival on weekend emergencies
Strong communication during emergencies: guides customers through issues before arrival and provides friendly, professional interaction
Pricing
Pricing fairness score of 0 suggests systematic complaints, but no specific pricing details appear in available reviews—unable to verify nature of concern
Customer reviews
Reviews from Google, Yelp & more
We had an emergency call on the weekend, and they promptly answered and had someone over right away with a new sump pump. We also used them a couple of years ago when our water heater went out and we received the same excellent service. Highly recommend them.
We had a emergency plumbing situation over the weekend and they promptly answered our call, walked us through how to manage it until they arrived and quickly got us in. Robin was extremely friendly, quick and helpful completely resolving our situation.
Matt is awesome! He is very good at his job and comes as quickly as humanly possible to take care of his customers! Very professional and dependable! I highly recommend him!
Emergency on the weekend but only wants to deal with former customers on weekends and not new customers. Only wants to deal with new customers on weekdays. This is very unprofessional especially if you have an emergency and nothing else is open. I don't recommend this place if you have something that needs to be taken care of right away. They are not willing to help unless you are an existing customer.
Thank you Merten! Matt did an excellent job replacing the broken strainers in our kitchen sink this week. Super job, looks great and my wife is super happy with how the new strainers match the color of the sink faucet :)
Business details
Service area
Based in Oshkosh. Serves 4 nearby cities within 20 miles:
Merten Plumbing & Heating Inc.