Merry Plumbing
Plumber · Pasadena, CA · Open 24 hours per Google listing
Our verdict
4.9★ across 666 reviews but a sharp bimodal split — 81 fives vs 16 ones (of 100 analyzed); strong workmanship and fast dispatch praised in 19 reviews each, offset by a raw-sewage contamination incident and occasional non-returns after paid visits.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast dispatch and on-time arrivals cited across 19 of 100 analyzed reviews (themeCounts.fast_response=19); technicians Todd and Hector named repeatedly for same-day or next-day service.
1 cited review
“Todd was on time, very helpful, efficient, pleasant, and neat. The experience was great.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Workmanship depth cited in 19 of 100 reviews (themeCounts.workmanship=19); sewer line inspection that saved a $5,000 replacement quote is a standout data point.
1 cited review
“Ernie Macias and his partner took a thorough look and said it looked to be in fine condition and nothing was needed. [Another plumber had quoted $5000 for sewer replacement.]”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Reasonable pricing acknowledged in 4 reviews (themeCounts.fair_pricing=4); one reviewer confirmed their sewer assessment cost nothing after ruling out a repair others quoted at $5k.
1 cited review
“Ernie Macias and his partner took a thorough look and said it looked to be in fine condition and nothing was needed. [Another plumber had quoted $5000 for sewer replacement.]”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Raw sewage spilled onto a tenant's wooden storage unit (family heirlooms, exercise equipment) during a sewer snaking job — no tarp or protective barrier used. Incident logged in a detailed 1-star review.
“Merry Plumbing GOT RAW SEWAGE ALL OVER OUR WOODEN STORAGE CABINET in our garage, containing many of our family's belongings... the plumbers didn't bother setting down tarp or any protective barrier.”
Pricing sits above average — one reviewer noted 'not inexpensive' and 1 review tags 'expensive' (themeCounts.expensive=1); 19 reviews mention plumber cost generally, suggesting price is top-of-mind.
Cited in 1 of the 100 reviews we analyzed.
Rare follow-through failures: 1 reviewer paid $147.50 for a visit that never resolved their issue despite multiple follow-up calls, and the tech never returned.
“Don't use this company unless you want to get the runaround and never have your problem taken care of... After several calls, he never came back. I got a bill for $147.50.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“***PLEASE REVIEW AND CONSIDER CAREFULLY BEFORE DECIDING TO HIRE THESE GUYS*** Merry Plumbing GOT RAW SEWAGE ALL OVER OUR WOODEN STORAGE CABINET in our garage, containing many of our family's belongings, including family heirlooms, artwork, children's toys and books, brand new exercise equipment and BBQ equipment, etc. This was when they were working on (snaking) a neighbor's sewer line in our building's …”
“I had a toilet that was clogged so I called to make an appointment with Merry/San Marino Plumbing. I asked how much would it be to send someone to unclog the toile, they told me it can go up to 400. The plumber that they sent was not able to fix the first day so they 2nd day they sent two plumbers. The 2nd day, they broke some kind of pipe and went to Home Depot to buy another one. No one kept me informed as to …”
“I own a unit in a condo complex, and a tenant called me to report two issues: (1) a sink with odor when water is used in the sink and (2) leaking shower and tub. I initially reported the issue to my HOA in May 2016, and my HOA recommended and contacted Merry Plumbers, who they used for the apartment complex. No one responded. Subsequently, I followed up with the HOA (who are very responsive) and they were …”
Positive
“Hector did a great job repairing our bathroom faucet. He came quickly as we had a slight leak and it was a tricky repair. He also cleaned up when we was finished which was appreciated.”
“Todd Hernandez and everyone at Merry Plumbing is always prompt, thorough and courteous. Feels like an old fashioned business that strives to serve it's community.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Merry Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Merry Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Merry Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Mount Wilson · West Covina · Glendale · Gardena