Mercer Sewer & Drain, LLC
Plumber · Valparaiso, IN
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Our verdict
Excellent emergency responder with top-tier workmanship, but one serious dispute over deposit retention on incomplete work raises concerns about service scope clarity.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds immediately to after-hours emergencies—reviewer at 2:45am noted Justin 'did not hesitate to come during our emergency' when pipes backed up
1 cited review
“Justin did not hesitate to come during our emergency.”
Exceptional workmanship and diagnostic thoroughness—4 of 5 reviews explicitly praise quality of work, with one reviewer noting Justin 'was thorough and determined' to diagnose a collapsed sewer line despite lengthy troubleshooting
1 cited review
“Justin did not hesitate to come during our emergency.”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Fair pricing and transparent cost disclosure—3 reviewers specifically mention receiving fair estimates or quotes, and Justin is noted for explaining honestly what work is necessary versus optional
Cited in 3 of the 5 reviews we analyzed.
Willing to work weekends and outside normal business hours—came out on Sunday for a job site and responded within hours to emergency sewer collapse
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One serious customer complaint (1 of 5 reviews) alleging unprofessional conduct and financial dispute over deposit on incomplete work; reviewer characterized the company as 'scammers' and switched to competitor at half the price
Cited in 1 of the 5 reviews we analyzed.
Dispute over deposit retention when work scope not completed—reviewer reports Justin demanded a deposit payment for an estimate visit that did not result in work, claiming insurance denial was cause for non-performance but still seeking payment
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Let me just say don’t use this guy! He is rude and unprofessional! I had a plumbing issue inside of the house. Justin came out and gave and estimate for the work to be done from outside. My insurance company denied the work, knowing that the work that needed to be done was inside. He had no scope to pin point it. Long story short, no work was done, but he wants me to pay him the deposit for something he didn’t work …”
Positive
“The owner, Justin Mercer, is a great person and company to hire! My mom, who is in her mid 80’s, had a sewer line break in her 62 year old homes crawl space. Justin came out and gave us a very fair estimate and was able to do the work within a few weeks. He went above and beyond to make sure her problem was completely fixed. He and his crew were very respectful to my mother and myself. There was an opportunity …”
“As a restoration business owner, I called Justin at Mercer Sewer & Drain to come out on a Sunday to perform some work that was needed at a job site. He came out and took care of the sewer work needed. Thank you Justin! On a personal level, I know Justin from a networking group (BNI) that we belong to. I appreciate Justin's honesty, sincerity, humor, and always wanting to do a job the right way. If you need …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 21 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2025.
Should you hire Mercer Sewer & Drain, LLC?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Drain and sewer work
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Mercer Sewer & Drain, LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Mercer Sewer & Drain, LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Valparaiso · Portage · Chesterton · Kouts