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Mercer Sewer & Drain, LLC

Valparaiso, IN
4(21 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Mid-Range

Fair Pricing ✓

RED FLAGS

1 concern

One serious customer complaint (1 of 5 reviews) alleging unprofessional conduct and financial dispute over deposit on incomplete work; reviewer characterized the company as 'scammers' and switched to competitor at half the price

Trust Score: 0/100 · Based on 21 reviews

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Solid pickSolid pick
4.0Google

Our Verdict

Hire with Conditions

#6 of 9 in Valparaiso, IN

Best for
  • Emergency and same-day calls
  • Complex installs and remodels
  • Drain and sewer work
  • Emergency and burst pipe repair
Avoid if

No major caveats

Hire if: You need high-quality work that holds up over time

Hire if: You need fast same-day or after-hours response

Caution if: You need predictable, consistent service across every visit

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 21 Reviews Tell Us

Emergency Response

Emergency and same-day calls

Emergency and burst pipe repair

What To Watch Out For

Dispute over deposit retention when work scope not completed—reviewer reports Justin demanded a deposit payment for an estimate visit that did not result in work, claiming insurance denial was cause for non-performance but still seeking payment

One serious customer complaint (1 of 5 reviews) alleging unprofessional conduct and financial dispute over deposit on incomplete work; reviewer characterized the company as 'scammers' and switched to competitor at half the price

Quality & Professionalism

Exceptional workmanship and diagnostic thoroughness—4 of 5 reviews explicitly praise quality of work, with one reviewer noting Justin 'was thorough and determined' to diagnose a collapsed sewer line despite lengthy troubleshooting

Communication

Fair pricing and transparent cost disclosure—3 reviewers specifically mention receiving fair estimates or quotes, and Justin is noted for explaining honestly what work is necessary versus optional

Pricing

Fair pricing and transparent cost disclosure—3 reviewers specifically mention receiving fair estimates or quotes, and Justin is noted for explaining honestly what work is necessary versus optional

Fair PricingGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

T
Tracy Taylor

The owner, Justin Mercer, is a great person and company to hire! My mom, who is in her mid 80’s, had a sewer line break in her 62 year old homes crawl space. Justin came out and gave us a very fair estimate and was able to do the work within a few weeks. He went above and beyond to make sure her problem was completely fixed. He and his crew were very respectful to my mother and myself. There was an opportunity for him to do more work but he honestly explained that it wasn’t something we had to do right now. I can’t overemphasize how important that is because my mom is on a limited budget. I would certainly recommend him to anyone who needs plumbing, sewer, or waterproofing work done. And I know in the future if we need any more work done, he will be the one we will call! Thank you Justin! Your very satisfied customer, Tracy and Joyce

N
Nancy Adomitis

As a restoration business owner, I called Justin at Mercer Sewer & Drain to come out on a Sunday to perform some work that was needed at a job site. He came out and took care of the sewer work needed. Thank you Justin! On a personal level, I know Justin from a networking group (BNI) that we belong to. I appreciate Justin's honesty, sincerity, humor, and always wanting to do a job the right way. If you need sewer work or water-proofing work done, call Justin at Mercer Sewer & Drain. He'll get the job done right and he'll be upfront with you on the cost and anything else you need to know.

J
Jessica Flores

Great job! Justin did not hesitate to come during our emergency, when our pipes backed up. He not only fixed our problem but advised us on what work needs to get done to avoid other problems. We'll definitely be doing business with him again for our foundation in the near future. Thanks again!

C
Cynthia Perez

Let me just say don’t use this guy! He is rude and unprofessional! I had a plumbing issue inside of the house. Justin came out and gave and estimate for the work to be done from outside. My insurance company denied the work, knowing that the work that needed to be done was inside. He had no scope to pin point it. Long story short, no work was done, but he wants me to pay him the deposit for something he didn’t work on. We went with Salyer plumbing instead, who I highly recommend. They were half the price and not scammers!

M
Marya Pleasant

I had a septic inspection with Justin. We bought our house two years ago and I wanted to make sure our system was in good shape and get a better idea of how it worked, where the field was located, etc. Justin spent more than two hours going through the inspection with me - explaining the whole system, answering my questions. He really knows his stuff and is extremely helpful and honest. Can't recommend this company enough! UPDATE: So, it just so happened that shortly after my inspection the main sewer line from the house to the septic tank collapsed. I had no idea what was going on - ejector pump in the basement sounded like a freight train. I called Justin and he was there within hours. He was thorough and determined - even though it took a while to diagnose the problem. Gave me a fair quote and managed to fit me into the schedule a day or two later. No indoor plumbing sucks. Spending a lot of money to fix a sewer pipe sucks. Feeling confident in the person fixing it and that you were given a fair price makes a huge difference. Absolutely recommend them.

Business details

Phone
(219) 801-0058
Address
251 Indiana Ave, Valparaiso, IN 46383, USA
Hours
Varies — check website

Service area

Based in Valparaiso. Serves 7 nearby cities within 20 miles:

Last updated June 15, 2026 · Data from Google Reviews
0

Mercer Sewer & Drain, LLC

4.0$$
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