McGill Plumbing & Water Treatment, Inc.
Plumber · Dunedin, FL
Our verdict
McGill Plumbing (4.7★, 516 reviews) shows mixed signals: 75% positive but 23% negative across 100 analyzed — 22 one-star reviews, surprise_fees 2x, and a 1★ Yelp alleging a '$135 for doing NOTHING' scam on a water heater call.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response cited 19 times; same-day water heater repair on a holiday rental condo, and drain inspection with camera completed same day as call.
2 cited reviews
“Nichole and her team help solve a major water heater and plumbing problem that we had over the holidays in a rental condo. They got a team over quickly who got everything repaired and back working The same day.”
“Chris at McGill came to our house, cleared the drain and then inspected the entire system with a camera. Luckily, it was just build up over 20 years and water is draining perfectly! He was knowledgeable, kind and efficient.”
workmanship cited 23 times including full construction build-out praised by tile installer; camera drain inspection caught 20-year buildup without requiring drain replacement.
1 cited review
“Chris at McGill came to our house, cleared the drain and then inspected the entire system with a camera. Luckily, it was just build up over 20 years and water is draining perfectly! He was knowledgeable, kind and efficient.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Showroom parts department praised for immediately identifying vintage plumbing parts that had stumped other suppliers for a week.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1★ Yelp: sent tech with no water heater to water heater call, charged $135 for showing up and doing nothing; owner 'LAUGHED' when customer called to complain.
Cited in 1 of the 100 reviews we analyzed.
Red flag
1★ Google: receptionist described as 'nasty' and 'disrespectful'; company promised things then claimed to have 'misheard' — pattern complaint from a long-term customer.
“If I could give one star I would. These people are straight out disappointing. They promise things to just say they 'misheard you'...The receptionist that you talk to on the phone is nothing but nasty.”
Red flag
reviewConsistency of 0.308 — the lowest in this batch — reflecting highly polarized reviews: 22 one-star vs 73 five-star in 100 analyzed.
“If I could give one star I would. These people are straight out disappointing. They promise things to just say they 'misheard you'...The receptionist that you talk to on the phone is nothing but nasty.”
Cited in 2 of the 100 reviews we analyzed.
surprise_fees cited 2 times; expensive theme 7 times; reviewers report being charged $135 for a no-parts visit and unexpected cost increases vs initial estimate.
Cited in 2 of the 100 reviews we analyzed.
On-call plumber suggested homeowner's father replace a failed heating element himself during a warranty claim — poor warranty follow-through on a recent water heater install.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Less than six months ago, Dunedin Plumbing replaced my water heater, a process that involved a lot of back-and-forth with the electrician, the city, and permits--an ordeal I recognize may not be entirely their fault. The replacement was expensive. Fast forward to this weekend, when I discovered the heating element in my unit had failed. I contacted their on-call plumber and explained my dad diagnosed the issue. He …”
“been using McGill Plumbing for years and spent a lot of money with them, had issued with State hot water tank that was just over 2 years old, no power going to tank, called electrician found problem was hot wire connects to wire on top of water heater, wire nuts had melted, called McGill and agreed to pay overtime rates to get hot water back up, plumber showed up and said he had replace thermostats and elements …”
“I closed on my townhome in February 2019, had Dunedin Plumbing install a new toilet up and down in March 2019. And Sunday at 8:30pm I heard dripping from the ceiling- I turned and the ceiling was opening. I immediately called Dunedin Plumbing and they said it was a higher cost on Sundays so they came and shut off the water and left. Monday Tyler from Dunedin Plumbing came back and said whoever did the …”
Positive
“The parts/showroom department deserve a medal for the help today. I have been stranded looking for vintage plumbing parts for a week now. Johnathan (didnt catch spelling) knew exactly what I needed at a split second. I am so impressed, and so happy that a place like this still exists in my hometown. Keep it up :) -Steve”
“We had a clog in our system from years of buildup and worried that we would have to renew our drain system before remodeling our kitchen. Chris at McGill came to our house, cleared the drain and then inspected the entire system with a camera. Luckily, it was just build up over 20 years and water is draining perfectly! He was knowledgeable, kind and efficient. Arrived on time, and did a great job! Highly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Multiple 1★ Yelp reviews allege pricing fraud and poor customer service, partially contradicting the 4.7★ Google average — reviewConsistency 0.308 confirms high polarization.
Should you hire McGill Plumbing & Water Treatment, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own McGill Plumbing & Water Treatment, Inc.?
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