McGill Plumbing & Water Treatment, Inc.

The parts/showroom department deserve a medal for the help today. I have been stranded looking for vintage plumbing parts for a week now. Johnathan (didnt catch spelling) knew exactly what I needed at a split second. I am so impressed, and so happy that a place like this still exists in my hometown. Keep it up :) -Steve

We had a clog in our system from years of buildup and worried that we would have to renew our drain system before remodeling our kitchen. Chris at McGill came to our house, cleared the drain and then inspected the entire system with a camera. Luckily, it was just build up over 20 years and water is draining perfectly! He was knowledgeable, kind and efficient. Arrived on time, and did a great job! Highly recommend McGill Plumbing!! The pricing was fair, unlike other ripoff plumbers we have used in the past.

Nichole and her team help solve a major water heater and plumbing problem that we had over the holidays in a rental condo. They got a team over quickly who got everything repaired and back working The same day. We will always use McGill for future plumbing needs. Thanks so much for getting it solved.

Less than six months ago, Dunedin Plumbing replaced my water heater, a process that involved a lot of back-and-forth with the electrician, the city, and permits--an ordeal I recognize may not be entirely their fault. The replacement was expensive. Fast forward to this weekend, when I discovered the heating element in my unit had failed. I contacted their on-call plumber and explained my dad diagnosed the issue. He suggested my dad replace the element himself, which felt absurd. This should be covered under warranty. When I called back to say my dad wouldn't be doing the repairs, the plumber promised to arrive between 10 and 10:30 AM the next day. By noon, I hadn't heard anything, so I reached out--only to be ignored. My dad then left a voicemail, to which the plumber stated he couldn't "waste his time explaining" why he was no longer coming. This plumber was unprofessional, and Dunedin Plumbing's services are not worth the price. I'm left with no hot water and a useless four-month-old water heater. DO NOT WASTE YOUR TIME.

been using McGill Plumbing for years and spent a lot of money with them, had issued with State hot water tank that was just over 2 years old, no power going to tank, called electrician found problem was hot wire connects to wire on top of water heater, wire nuts had melted, called McGill and agreed to pay overtime rates to get hot water back up, plumber showed up and said he had replace thermostats and elements and I was asking you are not going to replace the whole water heater and he said no this is the route I have to go, when he finished he found out he had no power and gives me bill for $371.25 which I paid, after he left call electrician back and found out what ever went wrong ruined the breaker which he switched out at no charge, after many phone calls talking with the service manager he kept saying there is not any thing they can do, I call the company that makes State water heaters and after sending them pictures of the damage and invoice they gave me a replacement water heater, the service manager kept telling me it was not their place to call the water heater company, even when I purchased the water heater from McGill, so I ending up paying McGill Plumbing another $437 to install new hot water heater and you are right I am looking for a new plumber for when I need one in the future, it will not be McGill Plumbing, Jerry Barrett

Update: 5/17/2020 we had a major leak with the toilette they installed. Didn't know because the water was leaking to the first floor area. Our ceiling caved in because the wax ring didn't set right. Called them on 5/16 and told operator we needed someone out as soon as possible. No one ever called me back. On 5/17 I called in the AM again. About 15 minutes later I had someone calling me back rudely telling me my toilet is not an emergency. Also told me they don't warranty their work so I need to expect to pay at least 350.00 for them to come out. I needs this fixed so I told them to come out. Guess what. They never came or called. I landed up having to call another company to reseat to toilet. Stay far away from these people. I've used them twice because they are very familiar with our condos as they do most of the repairs. Because of that reason only I called them. First time was related to a shower faucet and bathroom sink faucet that were old and not working right. I pre bough the supplies I wanted them to use to replace. I had to be at work so my mother who is elderly was there to let them in. Somehow they talked her into letting them rebuild our old junk telling her the we would be able to save all this money by returning our new supplies. When I got home and saw they charged 350.00 to rebuild 1990's faucets I was shocked. Why would anyone want that when I had brand new good stuff sitting right there for them. Second time I tried again. Toilet repair. Of course they said I needed a new toilet. Again not home so I gave the okay. I am fine with having to buy a new toilet. However, they charged 450.00 for some toilet brand that no one has ever heard of. Gerber? I thought that was just baby food. Cheap toilet that doesn't even have soft closing lid. I will not use these guys ever again. They use cheap stuff and bandaid your plumbing so it won't last. I guess I know why our property has constant plumbing issues.....they are the ones "fixing it".

I had the pleasure of working with McGill Plumbing for a recent plumbing installation project, and I couldn't be happier with the results. From start to finish, their team displayed exceptional professionalism, expertise, and dedication to ensuring a smooth and successful installation of a new water meter. One aspect that truly stood out was their commitment to customer education. They took the time to thoroughly explain the steps I needed to take with the county for installing a new water meter, ensuring that I had a clear understanding of the entire process. This level of transparency and communication instilled confidence in me right from the beginning. Ray Morrison, the project manager assigned to my installation, deserves special recognition. His dedication and service-oriented approach were evident throughout the entire project. Ray ensured that all my concerns were addressed promptly, and he kept me informed at every stage of the installation process. His attentiveness and commitment to customer satisfaction were truly commendable. The workers who came to carry out the installation were not only skilled professionals but also incredibly friendly. Their positive attitude and approachable demeanor made the entire experience pleasant and stress-free. It's always a relief when the team working on your project is not only competent but also genuinely nice to work with. Furthermore, McGill Plumbing provided a quote that was not only reasonable but also accurate. They stuck to the timeline they provided, completing the installation on schedule. This reliability is something that I greatly appreciate in a service provider. I highly recommend McGill Plumbing for any plumbing installation needs. They excel in customer communication, project management, and professionalism. Their team, led by the outstanding Ray Morrison, goes above and beyond to ensure a successful and hassle-free experience. Thank you, McGill Plumbing, for a job well done!

I hired Dunedin Plumbing to install a new water heater. They scheduled a plumber to do the job the following day. And they promptly pulled the permit and were able to schedule the city inspector the very next day. So far, so good. But the plumber who came out showed up in a badly damaged van that had been sideswiped by another vehicle and which was quite dirty and haphazardly packed with tools and supplies. But the plumber was friendly and so I gave him the benefit of doubt. But, right away, he had great difficulty draining the 6 year old water heater being replaced due to a slow leak. After several trips to his van for more tools, he brought in an incredibly filthy shop wet vacuum to help drain the water heater. I even commented to him that it was incredibly dirty and looked to be in disrepair. In turning it on, this wet vacuum began to dump large amounts of dirt onto the floor and spray dirty water that got all over everything including my white walls. He tried to keep that from happening by applying rags to stop the spraying. But, he clearly should never have used this incredibly filthy wet vacuum. To his credit, He did try to clean up the mess with a roll the paper towels that I supplied him. But I clearly needed to bring in a housekeeper just to clean up the stains on the floor and the walls that he had caused. The other thing that happened was that he kept having to go back to his truck to get tools that he admitted he had forgotten. Because we were in a high security condominium building, I had to escort him every time, burning up my time and his on a "time and materials" job. To his credit, he deducted the time that was wasted in these multiple trips and in attempting to clean up the mess he had created from the final bill. And he was very pleasant with me during the entire job which he did fully complete.

I closed on my townhome in February 2019, had Dunedin Plumbing install a new toilet up and down in March 2019. And Sunday at 8:30pm I heard dripping from the ceiling- I turned and the ceiling was opening. I immediately called Dunedin Plumbing and they said it was a higher cost on Sundays so they came and shut off the water and left. Monday Tyler from Dunedin Plumbing came back and said whoever did the remodeling on the upstairs bathroom screwed up so it wasn't their issue and then he charged me $105. for nothing. Note: the remodeling was done over a decade ago. Even though Dunedin Plumbing installed a toilet 6 months earlier, "it wasn't their error" Tyler said. Then he called a contractor immediately from Synergy Restoration and Rob showed up and told me it was 27,000 in damages. Rob then went through my home owners insurance and stopped, stating "your home owners insurance requires you to use their preferred vendors so our time is up". And just like that he left. As a first time home owner I was devastated and called my home owner insurance soon as they left. They sent over a rapid response team that day and another plumber to assess the damage and both said, "if Dunedin Plumbing installed it right you wouldn't of had this issue". They continued, "if the remodeling was done wrong they would have noticed 6 months ago, not now". They took pictures, did moisture measurements, and said I wasn't being told the truth. They told me I should get a refund of at least the 105.00 from dunedin. I have called 2x now and no return call. I will be sure to send this to my HOA who recommended me to use them. They clearly do not stand behind their work- Michele

Buyers beware! This outfit is a total sham. They insisted I give them a credit card over the phone to come out and bid a small job for me. I complied. They called me while onsite with their bid. Their bid was 2 1/2 times what another outfit had quoted me. I wanted to tell them to go pound sand but instead, I told them sorry, too expensive. Two weeks later they charge my credit card $99.00. I called them and asked them what that was all about and the telephone operator tells me that they have a minimum service charge of $99.00 for the first 20 minutes and tough luck to me. I then spoke to the owner and his response was "too bad, this is the way it is." As he hung up on me he told me to "have a nice day." When I made the appointment, they never mentioned anything about charging for an estimate. Until now, I've never ever been charged for an estimate from a plumber. Today I went to their office to discuss this matter with the owner who would only give me his first name "Glen." I asked for his business card and he said no, get out of my store and then he proceeded to call me a "schmuck." I promise you, I did not provoke him in any way. I just asked him to refund the $99. Being Jewish, I knew what the word "schmuck" means. I asked him he knew what word meant and he refused to answer. This is one anti-semite outfit you want to steer clear of.

My mother contacted Dunedin plumbing for a slow flushing toilet issue. They came out and snaked the problem toilet and washer, barely tested if toilet was flushing correctly. The employee did not wait to see if washer drained and finished up as quick as he could. After being charged 244.00, the next day, the bathroom he suppsingly fix was not flushing and then the main bathroom had slow flushing issues which wasn't a problem before he worked on the bedroom toilet. After calling them back, a different guy came came out and said he wouldn't charge her for equipment snake and fixed both main toilet and original bedroom toilet which she originally called about. She was then charged $322 for them to come back out and fix two toilets when one wasn't an issue in the first place and only started acting up after the first plumber came out for the bedroom toilet. She was charged a total of $566 dollars which is absolutely ridiculous when the original problem wasn't fixed and actually made things worse. She contacted Jim, the owner. And complained about how her situation was handled and he wouldn't remove any charges which is absolutely ridiculous. How do you justify charging someone for fixing a problem you created and didn't even fix the original issue? Completely unprofessional and we will never use this company again.

McGill resolved the situation. The project manager and carpenters did a wonderful job on repairs. My only complaint is how long and how often I called and inquired. Months later, resolved. McGill has been dragging their feet regarding a faulty icemaker line installd by one of their techs. It had a splice in it and leaked and soaked my kitchen cabinets. They sent a company out to dry cabinets. They were here for over a week, sounded like a wind tunnel in my home. Insurance adjuster came the following week to appraise damage. Now McGill has been giving me the run around, as I call weekly to find out when repairs will be. Almost 5 months later, they have told me: 1. Call adjuster - (he is a private adjustment contractor) whom I have called twice and he said he just gives an estimate and submits to insurance. 2. Call insurance company, yet they will not give me their insurance company's name. 3. Tonya (contact at McGill) tells me she will return my calls and get to the bottom of this, to no avail. 4. Today, 5/15, I called, and again I was told to call adjuster, which I did and he said he already told Tonya to contact insurance company. He said he would call her again today. I am tired of the run around. I want my cabinet repaired ASAP...PLEASE!!!

I first want to say ditto to Tim S review. I called Dunedin Plumbing figuring they are reputable and I like doing business locally. However, I already knew I needed a new water heater and did not need to pay $145 to tell me I needed a water heater. First he gave me outrageous quote for a new one. Upon discovering that my existing water heater is still under warranty. He called the office but they would not go to get the replacement for Bradford White. I got some kind of story that they had warranty replacements before with Bradford White and did not get paid. I think they did not want to bother and that was a lie. Dunedin plumbing also stated on my invoice that the customer cancelled, which is also a lie. You are the ones that would not perform the service I requested which is to get the water heater under the warranty. I called two other plumbing companies who had no issue honoring my warranty. All they had to do was go to Ferguson plumbing to pick up the Bradford white. They are the ones that deal with the warranty. The other two plumbing companies were outraged that they charged a service fee to do NOTHING. I will never call Dunedin Plumbing again nor will they every get recommended. SHAME on them.

I had a pipe leak in the guest bathroom and scheduled Dunedin Plumbing to repair the pipe. They sent Bob and an apprentice. Bob had the young man perform the repair. They cut out a small section of the pipe. The next day I woke to find water outside the guest bathroom the pipe was leaking from the area that had just been repaired by Dunedin plumbing. Called them right away where they told me that the plumber will not be able to address it till much later in the day. They did finally get the plumber Bob back to repair it. He claimed the leak was not from his work but a new pinhole an inch away from the original. Here are photos showing that the leak was from the area they soldered. Due to all the water I had to have a water remediation team come and dry the floors and walls. I contacted Dunedin Plumbing (Scott and Jim) to get them recognize or take responsibility for causing the damage cover the costs of remediation. The owners Scott and Jim were very rude denied responsibility and hung up on and said they were done with me. Do not use them as everyone else has said they do not stand by their work. They are very rude and have no customer service.

Our newly-purchased (old) condo ended up with "hidden" serious plumbing problems, not mentioned by the standard home inspector at time of purchase, resulting in outrageous insurance costs unless we spent about $4K on former owners' jerry-rigged systems (plumbing and electrical). Rick and Zac of Dunedin Plumbing spent almost a whole day with us, making all the plumbing stuff right, including a new hot-water-heater to replace the prior corrosion encrusted pipe and replace PVC with copper. They also had to replumb all three under-sink pipes, which had angles which were not consistent with good drainage. Rick is very good at explaining how something that might seem OK to owners is actually deleterious long-term and could possibly be dangerous. His friendly personality and good humor were very reassuring -- pleasant to have in the home. For the amount of time and materials, the cost was reasonable, setting the stage for prevention of future disasters. Office Manager Chantal was also very pleasant and knowledgeable, keeping good track of our needs and progress over about a one-month process.