McClain Bros. LLC
Plumber · Levittown, PA · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship on initial work, but severe follow-through failures on project completion and communication leave properties unfinished for months.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship on primary installations: 3 of 5 reviews specifically praise pristine, professional work and installation quality
2 cited reviews
“Pristine work, quality installation, extremely knowledgeable”
“The team was on time, professional, knowledgeable, and respectful”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Knowledgeable technicians: Multiple reviews highlight technician expertise and customer education
2 cited reviews
“Pristine work, quality installation, extremely knowledgeable”
“The team was on time, professional, knowledgeable, and respectful”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Complete communication breakdown: One reviewer called every day for 3 weeks with no response, callbacks, or email replies after company initiated rescheduling due to injury
“No one has responded, no has called back to reschedule”
Red flag
Unfinished work: Excavation project requiring follow-up restoration has left property incomplete 2+ months post-repair, escalated to township code compliance and BBB complaint
“Almost two months after repair, property still not restored”
Red flag
High score variance (44) with 1-star and 5-star reviews indicates inconsistent service delivery; two reviews cite communication/follow-up failures versus praise for initial work quality
“Almost two months after repair, property still not restored”
1 more cited review
“No one has responded, no has called back to reschedule”
Severe project completion delays: One major excavation project took 2+ months for restoration with initial technician work completed on 1/30/26 but property still unfinished as of 4/16/26 despite multiple follow-up promises
“Almost two months after repair, property still not restored”
Zero pricing fairness dimension score reflects lack of transparent cost communication or major cost disputes in review sample
“Almost two months after repair, property still not restored”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This has been the worst experience of my life working with McClain Brothers. They dug up my backyard 2 months and left me a save the date to come back and seed/re-grade. They sent an email over saying they needed to reschedule due to an injury. Since that email was sent three weeks ago. I’ve called every single day for the past three weeks to get rescheduled. No one has responded, no has called back to reschedule. …”
“UPDATE 4/16/26: The repair of my property is FINALLY complete after almost two months, getting the township involved, and reporting them to the BBB. The fact that it took this much for them to finish the job is insane. UPDATE 4/7/26: I have an email from the company where they stated they had a “cancellation” and can now fit me in on 4/14. I will update the review after their restoration of my property is …”
Positive
“Hector, Martin, and the entire crew did an amazing job installing our new HVAC system. They converted us from oil to gas, installed a new gas furnace and AC system, and the whole process was excellent from start to finish. The team was on time, professional, knowledgeable, and respectful throughout the installation. Their workmanship was very clean and organized, and they took the time to make sure everything was …”
“American Water Resources & McClain Bros. as a team provided prompt, professional & proficient service repairing our Central Air Unit. It was determined that the thermostat needed to be replaced. Hector called to determine if it was approved. He returned today and installed a new thermostat. He was kind & his coworker was diligent to instruct us on how to use it. Our family is very pleased with the service that was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 488 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
McClain Bros. LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Trenton · Chesterfield · Moorestown · Pineville