May Rex Plumbing & Pumps Service
Plumber · Lawrence, IN
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Our verdict
Excellent workmanship and fair pricing, but communication and callback responsiveness are inconsistent—risk of being ignored if you call during non-emergency hours.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional value pricing: 2 of 5 reviewers explicitly mention costs significantly below expectations or fair rates
1 cited review
“bill was about half what I expected”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship: 3 of 5 reviewers praise doing jobs right the first time and completing work smoothly
2 cited reviews
“They always did the job right the first time.”
“bill was about half what I expected”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Quick on-site diagnostics and repair speed: one reviewer completed 1.5-hour full diagnosis and repair with cleanup
1 cited review
“bill was about half what I expected”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresponsive to non-emergency appointment requests: reviewer explicitly reported no callback after being promised a same-day call, then ignored follow-up voicemail
“That call never came. No problem everybody gets busy.”
Callback and office communication failures: 1 of 5 reviewers received no response after multiple voicemail requests across 2+ days
“That call never came. No problem everybody gets busy.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called and requested service on two small items I needed repairs on. I was told I would receive a call back later that afternoon to schedule an appointment . That call never came. No problem everybody gets busy. Another whole day goes by and still no call back. I call again during office hours and leave a message on the recorder. Another day goes by and still no call back. You would think a courtesy call to …”
Positive
“Excellent service, reasonable wait time, Rex & Kyle showed up, I explained my problem, they immediate diagnosed my water leak, spliced in a new piece of copper pipe,retested, no leak now, cleaned up any mess they made, bill was about half what I expected, total repair time 1.5 hour. Highly recommend Rex May Plumbing. Thanks guys, hope you enjoyed your lunch.”
“I had used Rex May plumbing for nearly 20 years. Great service and prompt. They always did the job right the first time. I wish they had a Southside location.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 21 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2023.
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Find plumbers near you
May Rex Plumbing & Pumps Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Greenfield · Indianapolis · Wilkinson