May Rex Plumbing & Pumps Service
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Budget-Friendly
Fair Pricing ✓
1 concern
Unresponsive to non emergency appointment requests: reviewer explicitly reported no callback after being promised a same day call, then ignored follow up voicemail
Trust Score: 0/100 · Based on 21 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 21 Reviews Tell Us
Emergency Response
Quick on-site diagnostics and repair speed: one reviewer completed 1.5-hour full diagnosis and repair with cleanup
What To Watch Out For
Callback and office communication failures: 1 of 5 reviewers received no response after multiple voicemail requests across 2+ days
Unresponsive to non emergency appointment requests: reviewer explicitly reported no callback after being promised a same day call, then ignored follow up voicemail
Quality & Professionalism
High-quality workmanship: 3 of 5 reviewers praise doing jobs right the first time and completing work smoothly
Quick on-site diagnostics and repair speed: one reviewer completed 1.5-hour full diagnosis and repair with cleanup
Communication
Callback and office communication failures: 1 of 5 reviewers received no response after multiple voicemail requests across 2+ days
Pricing
Exceptional value pricing: 2 of 5 reviewers explicitly mention costs significantly below expectations or fair rates
Customer reviews
Reviews from Google, Yelp & more
Excellent service, reasonable wait time, Rex & Kyle showed up, I explained my problem, they immediate diagnosed my water leak, spliced in a new piece of copper pipe,retested, no leak now, cleaned up any mess they made, bill was about half what I expected, total repair time 1.5 hour. Highly recommend Rex May Plumbing. Thanks guys, hope you enjoyed your lunch.
I had used Rex May plumbing for nearly 20 years. Great service and prompt. They always did the job right the first time. I wish they had a Southside location.
Helped out big time with my sump pump problems. Stand behind their work and have fair prices. Family run with great customer service. I'm glad I found such a quality plumber nearby. If you're looking for a knowledgeable and honest plumber this is your best choice. Thank you!
I called and requested service on two small items I needed repairs on. I was told I would receive a call back later that afternoon to schedule an appointment . That call never came. No problem everybody gets busy. Another whole day goes by and still no call back. I call again during office hours and leave a message on the recorder. Another day goes by and still no call back. You would think a courtesy call to simply say we are booked up right now, you might want to seek another plumber. So much for good service, more then likely a blessing, if they will disrespect you with a very simple matter I can only imagine how poor the quality of work would be as well.
I called about 5 different plumbers for estimates on a slab leak at my house. Rex May was the most friendly and the most prompt. I booked them for the work and everything went smoothly, finishing on time and on budget. Highly recommended!
Business details
Service area
Based in Lawrence. Serves 6 nearby cities within 20 miles:
May Rex Plumbing & Pumps Service