Mattox Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Mid-Range
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 126 reviews
Our Verdict
#2 of 6 in New Berlin, WI
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 126 Reviews Tell Us
Emergency Response
Quick turnaround on standard jobs: one review reports job completion 'under a week' for exterior work, another highlights same-visit problem identification and repair.
Emergency and same-day calls
Emergency and burst pipe repair
Emergency pricing is notably high: one commercial client explicitly noted 'The emergency price was high' despite acknowledging the technician 'hustled' and delivered good service.
What To Watch Out For
Emergency pricing is notably high: one commercial client explicitly noted 'The emergency price was high' despite acknowledging the technician 'hustled' and delivered good service.
Quality & Professionalism
5 of 5 reviews praise professionalism, friendliness, and attention to detail across different job types (emergency pipe replacement, water heater installation, specialized equipment servicing).
Pricing
Emergency pricing is notably high: one commercial client explicitly noted 'The emergency price was high' despite acknowledging the technician 'hustled' and delivered good service.
Customer reviews
Reviews from Google, Yelp & more
We have been using Mattox for over 2 years to service our business and couldn't be more pleased and impressed with their service. We have a special machine for colon hydrotherapy that requires very complex plumbing. Some fixes to the plumbing and the machine are over our skill level and we hired Mattox to help. Joe has been amazing! He has a passion for plumbing and actually enjoys learning about our machine and making fixes. We had Alex come today as Joe was unavailable, and there ended up being a major issue with a specialized part. Since it was so late on a Friday, we could not get the new part from the company until Tuesday. If we could not fix the issue we would need to cancel appts for 2-3 days and lose $1000's of revenue. Alex used his problem solving skills to find a way to temporarily salvage the part and get the machine working flawlessly until the new part comes. We are so appreciative for their professionalism and knowledge and will ALWAYS choose Mattox for our business.
I can’t give enough compliments to Mattox. I own a wellness practice that performs a service using a colon hydrotherapy machine that needs servicing time to time. You can imagine, this is a specialized task, and many plumbers have not wanted to take on this task. Mattox was willing and able to solve many issues for us. They had no issue going above and beyond learning the machinery. Special shoutout to Joe and Alex . They are fantastic and will go the extra mile to be helpful and ensure the issue is solved. They will be my go-to plumbing professionals for life! Thank you so much!
I live in a Mobile Home and Mattox replaced my water heater. The experience with Mattox was exceptional. From making the appointment to the installation. On time, considerate of property, quick, professional and friendly. I will Mattox for all my plumbing needs. Isaac Klahn was the rep. That was so helpful. {I wanted to add the fact that I have just had Mike from Mattox out to install Heat Tape in mine and my Girlfriends homes. Mike's work ethic is phenomenal. This job is expensive but Mikes thoroughness makes me feel secure that the work was done correctly. Mike also brought to my attention that someone had replaced some of my water main intake with a smaller pipe. He was able to take care of that on the same visit and my water pressure has improved greatly. Oh and Congratulations on the new addition to your family. We wish you the best. As long as Mattox employees people like you they will be successful.}
Thomas saved the day and came after hours to fix a major pipe in our Commercial / Apartment building. Our tenants were without water and thankfully Mattox made time for us. The emergency price was high but Thomas hustled to get the job done as fast as he could. He replaced an old original pipe with new PVC. He was pleasant, friendly and helped clean up. It was a long day (for both of us) and he did it with a smile. Paying the extra cost after hours is never fun but we were all appreciative and grateful to have running water again (water running in the pipes and not on our floor).
Mattox was awesome! From initial call to completion in under a week to replace two hose bonnets outside. Mike W was quick, professional, and took the time to explain the work he had done. Will definitely go back for any other plumbing needs in the future.
Business details
Service area
Based in New Berlin. Serves 19 nearby cities within 20 miles:
Mattox Plumbing