Master Services Inc.
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Mid-Range
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Trust Score: 0/100 · Based on 1046 reviews
Our Verdict
#4 of 17 in Kenosha, WI
- Emergency and same-day calls
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1046 Reviews Tell Us
Emergency Response
Same-day coordination confirmed: Morgan called ahead, Mitchell and Riley arrived within an hour, walked through full procedure and answered all questions throughout the day per 1 of 5 reviews
Night-time furnace inspection: Richard arrived at night, explained all options including financing and veteran's discount per 1 of 5 reviews
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Quality & Professionalism
Camera scope + main drain cleaning showed extra effort: ran larger blade after initial pass wasn't clean enough, confirmed clear drain
Communication
Night-time furnace inspection: Richard arrived at night, explained all options including financing and veteran's discount per 1 of 5 reviews
Customer reviews
Reviews from Google, Yelp & more
Carlos did an excellent job of cleaning and evaluating our furnace system. He recommended first change batteries on thermostat, did pan treatment and flame sensor. Advised UV light needed replace, quoted price and will do that when check air conditioner in late spring. Friendly and Professional. Great Job
Had a great experience. They cleared my main drain, ran a scope down to check it, and felt they could do better and ran a larger blade down again. The extra effort paid off and the scope showed a nice clean drain. Great work and highly recommend!
Master Services provided exceptional customer service while inspecting and servicing my furnaces. Carlos carefully inspected the units and thoughtfully explained the report, providing photos and descriptions of both functional equipment and the parts that needed attention. Kaden came the following day and his team cleaned all the ductwork with minimum disruption in the house. I am so thrilled to have a clean, efficient HVAC system. Thank you, Master Services teams!! Highly recommend this company.
I have been using Master Services for several years now, and I have consistently been very satisfied with their work. I own two homes, both of which have needed furnace replacements, and each experience has reinforced my confidence in their quality, professionalism, and timeliness. They offer financing options and a veteran’s discount, which I truly appreciate. Richard was the technician who came out at night to inspect my furnace. He clearly explained that it was no longer safe or repairable due to unfixable circumstances. He took the time to walk me through all of my options, explained the different replacement systems, and even discussed the possibility of repairs where applicable. He answered every question thoroughly and honestly. The next morning, Jake arrived right away to install the new furnace and remove the old one. He was professional, knowledgeable, and efficient. He answered my questions, completed the installation quickly, and had our heat restored in less than 24 hours. Overall, I have been extremely satisfied with the AC and furnace services Master Services has provided over the past few years. I highly recommend them to anyone looking for reliable, honest, and high-quality HVAC work.
All three of our technicians were amazing! Morgan communicated effectively with us previous to, and up to his arrival. After discussion of all pertinent details, he called for same day service which was perfect for our situation. Upon arrival a hour later, Mitchell and Riley explained well what they were here for and the exact procedures they would follow, and why. They told us what they found and allowed us to watch the procedure at will throughout the day; and answered all of our questions along the way. They also extended other options kindly, as well as future considerations. Our techs even had to leave and come back twice, working late into the day, to finish well. AWESOME job! Worth every penny!
Business details
Service area
Based in Kenosha. Serves 6 nearby cities within 20 miles:
Master Services Inc.