Master Group Heating, Cooling & Plumbing
Plumber · Clifton, NJ · Open 24 hours per Google listing
Our verdict
Consistently praised for quality work and fair pricing, with strong customer loyalty, but limited emergency plumbing track record in available reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in West Orange, NJ · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews highlight punctuality and professionalism; one customer specifically requested the same technician (Adam) on a repeat visit.
1 cited review
“They did an excellent job.”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Pricing fairness confirmed across multiple reviews; company honored a summer quote price during winter peak season despite 30-day quote expiration.
Cited in 3 of the 5 reviews we analyzed.
Strong problem resolution: company worked with frustrated customer on defective mini-split unit, offered upgrade solution, and prioritized satisfaction.
1 cited review
“Willing to work situation out, wanted us satisfied”
Fast service delivery: boiler replacement completed in under 8 hours with high professionalism.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“I would like to revise my previous google review from a few months ago regarding the service of Master Group's Mini-Split (heat & A/C) unit in our home. We were having problems with the heat portion of our mini split and were not happy about the lack of heat production coming from this particular unit. After discussing the situation back and forth with Adam, my husband & I decided to upgrade to the Hyper Heat …”
Positive
“Malik and master group installation team They did an excellent job. Highly recommended.”
“Master Group HVAC is hands down the best! They were on time, professional, and offered a great price for the work. The quality of their HVAC service was excellent, and everything was done efficiently. On top of that, they provide really good financing options, which made the whole process much easier. Highly recommend them if you’re looking for reliable and affordable HVAC work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 441 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Should you hire Master Group Heating, Cooling & Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Master Group Heating, Cooling & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: West Orange · Livingston · Bloomingdale · Morristown