Martz Plumbing, Heating & A/C, Inc.
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
1 of 5 reviews documents complete communication breakdown post service: technician promised to check on parts availability and follow up, then went silent despite multiple messages over nearly two weeks, upselling concerns
Trust Score: 0/100 · Based on 108 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 108 Reviews Tell Us
Emergency Response
Extremely fast emergency response—multiple reviewers report same-day or next-day service for urgent issues like burst pipes and no hot water
Emergency and burst pipe repair
What To Watch Out For
Critical follow-up communication failure—customer left 3+ voicemails over 11 days after initial service visit with no callback, leaving job unresolved
1 review mentions membership programs or upselling
1 of 5 reviews documents complete communication breakdown post service: technician promised to check on parts availability and follow up, then went silent despite multiple messages over nearly two weeks
Upselling concerns
Quality & Professionalism
Professional, respectful technicians who focus on solving the problem efficiently rather than padding the bill
Communication
Critical follow-up communication failure—customer left 3+ voicemails over 11 days after initial service visit with no callback, leaving job unresolved
Respect for Your Home
Professional, respectful technicians who focus on solving the problem efficiently rather than padding the bill
Pricing
Transparent pricing with no upselling; 5-star reviewer explicitly praised honest assessment and refusal to recommend unnecessary upgrades
Customer reviews
Reviews from Google, Yelp & more
I went into my store today and it was 40 degrees. I wasn't able to get through to the landlords, but I was worried about a pipe busting so I didn’t want to wait. I called Martz and they sent someone out extremely fast. Isaac was extremely respectful of my space and got down to the issue at hand (improper install). He was able to set up a temporary solution until we're able to discuss with the landlords how to move forward. By the time I left it was already 58 degrees and steadily increasing. I HIGHLY recommend them. They will be my go-tos in the future!
We have needed service from Martz Plumbing numerous times over the past six years. In every case, Martz was timely, professional, and successful in addressing our problems. We highly recommend Martz Plumbing.
New to the area, woke up at 6 AM with no hot water. Called Martz, sent them a couple of pics, and had a new HW heater installed by 2PM the same day....it doesn't get any better than that.Their office plumbing coordinator was responsive, and the 2 service techs were wonderful, fast and super nice people.....great experience and we'll use them again.
I called on 10/20 about a leaking radiator/pipe. The following day Ryan came out to look at my issue. Ryan was going to check on a replacement radiator and if one was not available we discussed capping off the pipe that goes to the radiator. After not hearing back from him for a few days, I called and left a message. I did not hear back. I waited a few more days and left another message. I did not hear back. Again on 10/31 I left another message. I still have not heard back.
My AC seemed to not be cooling enough for a few days. I call Martz and they scheduled me the very next day to look at it. Long story short my system was performing to specifications to include all pressure reading. Tech discussed a few things about thermostat setting etc. He even installed a filter I had bought months before as a spare. The system has been fine ever since. Great timely response! Honest assessment of my system (said it was good). Didn’t try to upsell or any of that foolery that we hear about. Highly recommend Martz!!!
Business details
Service area
Based in Waynesboro. Serves 2 nearby cities within 20 miles:
Martz Plumbing, Heating & A/C, Inc.