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Martz Plumbing, Heating & A/C, Inc.

Waynesboro, VA
4.4(108 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

2 concerns

1 of 5 reviews documents complete communication breakdown post service: technician promised to check on parts availability and follow up, then went silent despite multiple messages over nearly two weeks, upselling concerns

Trust Score: 0/100 · Based on 108 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 108 Reviews Tell Us

Emergency Response

Extremely fast emergency response—multiple reviewers report same-day or next-day service for urgent issues like burst pipes and no hot water

Emergency and burst pipe repair

What To Watch Out For

Critical follow-up communication failure—customer left 3+ voicemails over 11 days after initial service visit with no callback, leaving job unresolved

1 review mentions membership programs or upselling

1 of 5 reviews documents complete communication breakdown post service: technician promised to check on parts availability and follow up, then went silent despite multiple messages over nearly two weeks

Upselling concerns

Quality & Professionalism

Professional, respectful technicians who focus on solving the problem efficiently rather than padding the bill

Communication

Critical follow-up communication failure—customer left 3+ voicemails over 11 days after initial service visit with no callback, leaving job unresolved

Respect for Your Home

Professional, respectful technicians who focus on solving the problem efficiently rather than padding the bill

Pricing

Transparent pricing with no upselling; 5-star reviewer explicitly praised honest assessment and refusal to recommend unnecessary upgrades

Fast ResponderClean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

A
Allison Mengeringhausen

I went into my store today and it was 40 degrees. I wasn't able to get through to the landlords, but I was worried about a pipe busting so I didn’t want to wait. I called Martz and they sent someone out extremely fast. Isaac was extremely respectful of my space and got down to the issue at hand (improper install). He was able to set up a temporary solution until we're able to discuss with the landlords how to move forward. By the time I left it was already 58 degrees and steadily increasing. I HIGHLY recommend them. They will be my go-tos in the future!

D
Denny Sirbaugh

We have needed service from Martz Plumbing numerous times over the past six years. In every case, Martz was timely, professional, and successful in addressing our problems. We highly recommend Martz Plumbing.

R
Roy and Tina Stewart

New to the area, woke up at 6 AM with no hot water. Called Martz, sent them a couple of pics, and had a new HW heater installed by 2PM the same day....it doesn't get any better than that.Their office plumbing coordinator was responsive, and the 2 service techs were wonderful, fast and super nice people.....great experience and we'll use them again.

D
Donnie Starliper

I called on 10/20 about a leaking radiator/pipe. The following day Ryan came out to look at my issue. Ryan was going to check on a replacement radiator and if one was not available we discussed capping off the pipe that goes to the radiator. After not hearing back from him for a few days, I called and left a message. I did not hear back. I waited a few more days and left another message. I did not hear back. Again on 10/31 I left another message. I still have not heard back.

R
Randy Schriver

My AC seemed to not be cooling enough for a few days. I call Martz and they scheduled me the very next day to look at it. Long story short my system was performing to specifications to include all pressure reading. Tech discussed a few things about thermostat setting etc. He even installed a filter I had bought months before as a spare. The system has been fine ever since. Great timely response! Honest assessment of my system (said it was good). Didn’t try to upsell or any of that foolery that we hear about. Highly recommend Martz!!!

Business details

Phone
(717) 762-6115
Address
216 W 5th St, Waynesboro, PA 17268, USA
Hours
Varies — check website

Service area

Based in Waynesboro. Serves 2 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Martz Plumbing, Heating & A/C, Inc.

4.4$
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