Madden Heating & Air Conditioning
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Premium / Upsells
Membership programs detected in reviews
2 concerns
Business specializes in HVAC/heating cooling, not plumbing—no reviews mention burst pipe or water damage emergency experience, making them an untested choice for 2am pipe emergencies, upselling concerns
Trust Score: 0/100 · Based on 229 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 229 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: technician arrived within 10 minutes of call during negative-temperature emergency and resolved heating issue immediately
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Business specializes in HVAC/heating cooling, not plumbing—no reviews mention burst pipe or water damage emergency experience, making them an untested choice for 2am pipe emergencies
Upselling concerns
Quality & Professionalism
5 consecutive 5-star Google reviews (229 total reviews at 5/5 rating) with consistent praise for professionalism and honesty
Thorough diagnostic and educational approach: technician explained system details, diagnosed root cause (sensor reset from power outage), and provided maintenance tips
Communication
Exceptional emergency responsiveness: technician arrived within 10 minutes of call during negative-temperature emergency and resolved heating issue immediately
Thorough diagnostic and educational approach: technician explained system details, diagnosed root cause (sensor reset from power outage), and provided maintenance tips
Pricing
Fair emergency pricing: charged only service fee (no additional labor) for urgent after-hours call during extreme weather
Customer reviews
Reviews from Google, Yelp & more
My ac wasnt keeping up with the heat recently so I called and had Tony and Rich come out and they did a fantastic job! They really went through the system and explained everything to me, cant recommend them enough! Plus my appointment wasnt until 3 days from now and they got me in early! Will be using them for all my heating and air needs.
Rich and Tony came out to help us relocate a large AC unit and assess some HVAC needs we had. The communication from Rich was wonderful! They were punctual, very helpful, and very professional. After having very bad experiences with another local shop, Madden was a very welcome change. Very highly recommend!
Rich and his staff are first class all the way. He is a true professional and is my new go-to HVAC guy. I can’t recommend Madden Heating enough. They are honest and operate with the utmost customer care and integrity. You are in good hands with Rich and the team!!
I CAN NOT EXPRESS ENOUGH HOW WONDERFUL THESE PEOPLE ARE! Rich was our tech and after I called them back this morning within 5 minutes I got the call Rich was on the way and would be here in 10 minutes which he was! He diagnosed it within minutes and we had our heat back on after he reset our sensor! Which the power outage caused! He is so awesome! He gave us tips on keeping our furnace running safely and efficiently and we will be scheduling them to come out to do a deep cleaning, which it desperately needs! I absolutely would and will refer anyone to go to them! And very reasonable! Only charged us the service fee and it was an emergency visit with the temps in the negatives! Oh and I can't remember her name but the woman who answered my called was also very pleasant and so very helpful in our time of need!!!! My fiance and I plus our 6 fur babies really appreciate the warmth on such a frigid day! 🥶 You truly are a life saver! Thank you so much!
We highly recommend Madden Heating for all of your Heating and cooling needs. Very knowledgeable, professional and responsive. Rich came and got us up and running in no time. He even called a few days later to check and see if everything was still running smoothly. Very affordable too.
Business details
Service area
Based in Kankakee. Serves 1 nearby cities within 20 miles:
Madden Heating & Air Conditioning