MacLin Plumbing Co, Inc.
Plumber · Leander, TX
Our verdict
Split house: 48 of 73 reviews are 5-star but 23 are 1-star (33% negative sentiment); home-warranty work draws the harshest complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Water heater work has 18 service mentions; warranty-dispatched techs praised for on-time, knowledgeable installs.
1 cited review
“My warranty company sent MacLin Plumbing to address an issue with my water heater. Matt from MacLin Plumbing arrived the next day, right on time.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
Same-day and on-time service confirmed: Thanksgiving-weekend disposal leak and warranty visits fixed within the appointment window.
Cited in 2 of the 73 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
23 of 73 reviews are 1-star with reviewConsistency at 0.137 — sharply polarized experience.
“*AVOID* Cost me thousands of dollars because they did not want to do the job assigned by my home warranty company, American Home Shield. MacLin Plumbing CO. was assigned to my service ticket regarding my leaking hot water tank.”
2 more cited reviews
“On Monday, a crew arrived, completed the work, and left without any paperwork or prior communication.”
“A plumber came to my home WED, saw the drywall damage in the ceiling that's coming from the upstairs bath; plumber goes upstairs to the bath, sees a saturated bath mat, tells me it's a sloppy shower and leaves. He doesn't even cut into the drywall to see if there is the possibility of a plumbing leak.”
Red flag
Repeat-issue complaint: 1-star reviewer says company refused to recheck same problem one month later — surprise_fees theme appears.
Cited in 1 of the 73 reviews we analyzed.
Red flag
Communication failures during warranty job: crew completed work with no paperwork or pre-approval per 1-star account.
“On Monday, a crew arrived, completed the work, and left without any paperwork or prior communication.”
Warranty job refused over 1-inch attic clearance dispute reportedly cost a customer thousands.
“*AVOID* Cost me thousands of dollars because they did not want to do the job assigned by my home warranty company, American Home Shield. MacLin Plumbing CO. was assigned to my service ticket regarding my leaking hot water tank.”
Diagnosis quality flagged: plumber reportedly skipped drywall cut and missed mold-causing leak behind ceiling.
“A plumber came to my home WED, saw the drywall damage in the ceiling that's coming from the upstairs bath; plumber goes upstairs to the bath, sees a saturated bath mat, tells me it's a sloppy shower and leaves. He doesn't even cut into the drywall to see if there is the possibility of a plumbing leak.”
Cited in 2 of the 73 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“AWFUL! JUST. PLAIN. AWFUL. This is the company that our home warranty company contracted with, initially Maclin Plumbing seemed great, but that went downhill very quickly. Our water heater was leaking onto particle board, so the board was soggy and wet. They informed me that they would not replace it themselves, but if I left a properly cut piece of plywood they would be able to replace the particle board. Come to …”
“I had a very troubling experience with this plumbing service. A plumber came to our house on a Friday to address an issue covered by our homeowner’s insurance. He identified the problem and said a crew would return on Monday. I didn’t sign any paperwork at that time, and despite asking him to call my husband for approval, no call was made. My husband left multiple messages that Friday during business hours and no …”
“This company was called out by our home warranty when our rental had the leaking shower fuacet on the second floor. They claimed that there was nothing wrong with the faucet or shower whatsoever and the cause of the flooding and the leak was sloppy showering. So I told the tenant about the findings and they bought a new curtain, they made it sure that curtain will be closed and no careless showering. But the leaking …”
Positive
“I just had a simple service from them through my home insurance company. My plumber, Jerry Hamlin was early, quick, quiet, clean and considerate to wear shoe covers and not mess up my floors. He was also kind enough to give me some advice for future repairs. Never had a bad experience with this company!”
“Very professional, service the same day, on-time, and all fixed.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jun 2025.
Across platforms
Should you hire MacLin Plumbing Co, Inc.?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
MacLin Plumbing Co, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Liberty Hill · Cedar Park · Bertram · Weir