M. P. Kelly Plumbing By Mike Gudden LLC
Plumber · Oshkosh, WI
Our verdict
Fast, quality work with excellent responsiveness—but one customer experienced severe payment collection issues and was threatened with a lawsuit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise rapid scheduling and on-time arrival, with one noting Mike arrived by 9:50am on a Monday morning call.
Cited in 3 of the 5 reviews we analyzed.
4 of 5 reviewers cite excellent workmanship and quality, with one stating they've used the company 3 times and will continue to do so.
Cited in 3 of the 5 reviews we analyzed.
Staff communication rated highly by 3 reviewers, who describe the team as 'friendly and super helpful' from intake through completion.
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews (20% of sample) documents a significant billing/collections dispute with complete communication breakdown and threat of lawsuit—a serious pattern for a small review set.
Cited in 1 of the 5 reviews we analyzed.
Severe payment collection and customer service breakdown: one customer made repeated phone attempts over 60 days to arrange payment on a $143 bill with no returned calls, escalating to legal action ('intent to sue').
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I work out of state. My bill was $143. I made repeated attempts by phone to make payments. Always left voicemail to call me back. They never did. After 60 days I was served "intent to sue". Never recommend or use again”
Positive
“We had a nasty drain back up on late Friday. Called M.P. Kelly's right away on Monday morning, spoke with Sandy. Mike was at our door by 9:50, fixed our problem, spoke with us, asuring was on his way”
“I have had M.P. Kelly repair/update all kinds of plumbing items in my home, they have always been fast to schedule me in, always show up on time as promised to do excellent quality work. I would reccomend them for any plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 15 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2025.
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