M. P. Kelly Plumbing By Mike Gudden LLC
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Based on review analysis
1 concern
1 of 5 reviews (20% of sample) documents a significant billing/collections dispute with complete communication breakdown and threat of lawsuit—a serious pattern for a small review set.
Trust Score: 0/100 · Based on 15 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 15 Reviews Tell Us
Emergency Response
4 of 5 reviewers praise rapid scheduling and on-time arrival, with one noting Mike arrived by 9:50am on a Monday morning call.
What To Watch Out For
Severe payment collection and customer service breakdown: one customer made repeated phone attempts over 60 days to arrange payment on a $143 bill with no returned calls, escalating to legal action ('intent to sue').
1 of 5 reviews (20% of sample) documents a significant billing/collections dispute with complete communication breakdown and threat of lawsuit—a serious pattern for a small review set.
Quality & Professionalism
4 of 5 reviewers cite excellent workmanship and quality, with one stating they've used the company 3 times and will continue to do so.
Communication
Staff communication rated highly by 3 reviewers, who describe the team as 'friendly and super helpful' from intake through completion.
Severe payment collection and customer service breakdown: one customer made repeated phone attempts over 60 days to arrange payment on a $143 bill with no returned calls, escalating to legal action ('intent to sue').
Customer reviews
Reviews from Google, Yelp & more
We had a nasty drain back up on late Friday. Called M.P. Kelly's right away on Monday morning, spoke with Sandy. Mike was at our door by 9:50, fixed our problem, spoke with us, asuring was on his way
I have had M.P. Kelly repair/update all kinds of plumbing items in my home, they have always been fast to schedule me in, always show up on time as promised to do excellent quality work. I would reccomend them for any plumbing needs.
Every time we have called, they have been fast and efficient. Have used them 3x and will continue to call them when I need a plumber. Everyone is friendly and super helpful, from the person taking the calls to the person fixing the issue.
I work out of state. My bill was $143. I made repeated attempts by phone to make payments. Always left voicemail to call me back. They never did. After 60 days I was served "intent to sue". Never recommend or use again
Contacted MP Kelly and they got back to me right away. Mike came out, looked over project and provided some very helpful suggestions. Ultimately completed first phase of my job and I am extremely satisfied. He has earned a loyal customer and will always highly recommend him!
Business details
Service area
Based in Oshkosh. Serves 5 nearby cities within 20 miles:
M. P. Kelly Plumbing By Mike Gudden LLC