M & E Plumbing Service Inc

I am extremely happy with their service. I have an American Home Shield warranty, and when our water heater needed to be replaced, M&E Plumbing handled the process seamlessly. They coordinated directly with the warranty company and kept me informed every step of the way. Both the technician who performed the initial inspection and the technician who completed the installation were extremely friendly and professional. The whole process went smoothly.

So thankful to Jason, Darrell and Matt for fixing our gas line in the basement! They worked all day and triple checked to make sure it was done right and we were safe when they were done repairing it! They put drop clothes down so my floors stayed clean, made sure the front door and basement door were closed securely when coming in and out of the house and basement to keep my kitties safe, cleaned up the work area when they were done, they were knowledgeable, professional, friendly and all had positive attitudes. So grateful for M & E Plumbing! Lori Duran, Crest Hill

I couldn't be happier. M&E plumbing came out same day and fixed a job that another plumbing company completely botched, Omega plumbing, and did it for much less than Omega charged me for coming out and damaging my equipment beyond repair and leaving me with a disaster. M&E Plumbing was able to fix everything Omega did, charged me less, and respected my home by even wearing protective boot covers. The name of the M&E Technician that came out was Darryl. He was very knowledgeable and explained everything he did to repair the issue in detail. I will be requesting him for all of my future jobs as I have at least two more larger plumbing jobs that need attention. After getting burned by Omega, I wanted to have M&E tackle just one job first so I could see the quality of their work. Very pleased with the end result.

I used M&E a second time - for my mother's home. I was not as impressed the second time around. The work was farmed out to someone else who ask my mother for old towels due to the mess. Additionally, the old smelly pipe from the kitchen sink was left in her crawl space for me to remove at some later date. In the end, the work was finished and the drain issue was solved. But M&E took a step back in my opinion. John

After being hired by my Home wrnty company, Matt came to my home, stayed for about 5 minutes + told me I needed a new Ejector Pump for $700-$800. Matt then charged me a $75 fee for his "work" and left. I rec'v a second opinion from another licensed company, which came out later that day (7-19-16) and they laughed at Matt's reccomendation. They showed me with a camera the reason for my basement flooded with fecal and waste water, a cracked drain tile. The plumber said that there was NO reason for Matt to believe that the ejector pump was bad, and that any licensed plumber would have known this, stating in his words that it is "plumbing 101." I ended up buying a $300 pump before the 2nd plumber came to my home, based off of Matt's reccomendation (a pump that I did not need as my original pump worked just fine). I called Matt back, confronted him with this information, and advised him that I would be filing a complaint with the wrnty company. Matt's voice became timid and apologetic, but it was too late for me. He was so frightened that he offered me my money back, to which I declined. Matt lied about work due. It appears that Matt wanted to make a quick buck, and gave NO due dillegence to his work. Contractors like M & E Plumbing cost families more money and end up hurting people with limited budgets, who place their faith in a licensed company, only to end up being lied to. It is for this reason that I am also filing a complaint with the Illinois Atty General, and the IDFPR. After describing my encounter and providing proof of documentation from both Matt and the good company, the home wrnty company agreed with me and decided to file a complaint against M & E Plumbing as well, and also banned them from Home Warranty of America for good. PLEASE, if you care about your home like I do and do not want to be lied to or misguided, DO NOT HIRE M & E PLUMBING.

I had a leaking bathroom to fix which Home Warranty sent this agency. Technicians Darrell and Chris came in and replaced the toilet wax ring in 15 mins, despite us repeatedly telling that the evidence of leak was seen on the kitchen ceiling (which is right below the bathroom) from usage of even the bathtub, shower and sink. While all signs pointed to an issue with the outlet pipes they said I have to create the access myself and identify the issue and they'd then come in and fix it. they told me that was an Warranty clause; so next day I had my handyman cut open the ceiling and ran a bunch of tests to figure out what happened and voila ... there was a leak in the hub(the T like join) in the outlet pvc pipes. So I call warranty again and they send back the same guys. I explained my diagnosis to them and they agreed. They called warranty and explained the issue, took a bunch of pictures etc. We asked them repeatedly if there is anything else that they want me to be ready with so that they can just come in the next day and fix the issues. They obviously said No.. they were good to go. Finally they told me that their office would call me and set up a time to come fix it. Next day their office sets up time after 2 days which is a Friday. I took a day off on the Friday to make sure everything is fixed in my presence, because I was already getting doubtful of their skill. They turn up on Friday and after spreading the dropclothes, first thing they tell me is that they need to remove the toilet seat and cut open a hole in the wall behind. I said okay go ahead. They say, to remove the seta and put it back we'd charge you $125 and wall we wont even touch, you need to have it cut yourself. I couldnot believe what I just heard. And when I remind them of our earlier conversations and the assurance of having everything in place Darrelll pretended total ignorance. And started collecting his dropclothes and other stuff saying he'll come tell me the next plan. The guys went back into their van and kept making calls from their sitting in my driveway for 5 mins while I waited. And to my utter disbelief I see them driving off 5 mins later. And here I was sittign at home with a open kitchen ceiling and loss of pay for a day. I have never seen any business do this when they can't have their way in squeezing some extra money out of the clients at the last minute. I started calling their office and the office guy called Matt, I guess he is the main coordinator or something ...tells me that they have decided to not complete the job and that I must talk to the warranty to figure the next step or basically call someone else. I explained the situation to warranty, they suggested that I call the plumbers again next week. Which I did and this time Matt told me that today 2/9 Friday they'd come and fix the leak. Today I took a day off again. But nobody turned up within the window provided. I called them and the same guy Matt gives tells me they wont service my house and hung up. Dealing with them have cost me crucial time, unnecessary headache, 2 days pay and lots of agony. I hope you don't have to go through this yourself. Save yourself time and money and stay away. Not worth it !!

I had been researching replacing my hot water heater and started got by getting an outrageous price quote from one the plumbing companies that advertises on the radio every day around here. Hint: they do more than just plumbing. Yesterday morning I called a different plumbing outfit that was rated by Home Advisor as one of the best in my area. No return call. Called in the early afternoon again went to voicemail no return call. In the end never called me so I'll never call them again. I then called my second choice M&E. Got ahold of I believe the owner right away. Explained my 9 year old water heater was on the fritz but asked if they could look at it instead of replace. He said sure but in the end I felt it best after speaking with him it would be in my best interest to replace but he said he would not high pressure me into a new one he would do what I wanted to have done. Refreshing! He gave me a very good price on the phone (I know the acceptable range for a typical install) and that was the price I paid in the end. My luck continued as they had a late cancellation yesterday so I was the first appointment today. Guys were here promptly at 7:30am even during an ice storm! I was told (by the owner?) they would be here between 7-7:30am. Darrell one of two installers called me at 7:25am saying they were running late due to the storm and would be here at 7:30am. WOW. That's customer service and he was not late at all. The two of them knocked out the job in 60 minutes, very professionally done by both of them, did not leave a mess. Outstanding. I plan to have them look at another project of mine in the near future. Thank you M&E!

They have done very good job here! Absolutely 5+ star for them for Darrell and Chris especially. Actually we got to know them from our warranty company but I should say we are so lucky. The house we bought are very old and the iron sewer pipe was leaky due to rust and at the beginning we were given another plumbing company which did not respond quickly and everything started to get worse. So we were reassigned to M$E. Darrell and Chris arrived on time as per schedule and they checked everything carefully and efficiently, in the end they came up with a very smart solution to just break 12x12 drywall instead of breaking the ceiling of basement as suggested by the previous plumbing. I think this comes from the rich experience!! Also Darrell is very good at communication. He knows what we are expecting as clients. He explained everything beforehand and communicated thoroughly with warranty company about the wall damage cost because of the repair. The second time they came over is to fix the pipes. They got everything they needed and fixed effectively. They tested and checked to see if there was any other leakage and they even did cleanup. Absolutely BIG THUMB!!!

Good work, fair prices, on time appointments, courteous and clean staff, through cleanup and sensitive to my home; what more could one want? I used them to replace a kitchen sink faucet, to repair one toilet and replace one other. I wanted to install a Consumer Reports "Best Buy" toilet. My senior budget doesn't allow for a extra charges so I wanted to avoid a delivery charge for the heavy toilet. I found my toilet for sale at Home Depot. Home Depot unboxed the toilet, wrapped it's pieces in the heavy bath towels I provided, put it in my car and I seat belted it in place. The next morning M & E Plumbing workers unpacked the toilet from my car and carried it inside my home. At my request they gave me a few minutes to clean the floor under where the old toilet stood. When they were finished the workers put the old toilet in a black heavy duty trash bag and put it at the curb for trash pick up the next day. I will use M & E Plumbing the next time I need a plumber!

This is the second time I have used the company. I've always dealt with Matt who has been very professional and fair in his pricing. The first time I had a very large job and he was the only person that came in. looked around and gave me a fair quote. Everyone else I felt was priming me and getting me ready to throw out a very high number. They were trying to talk about how they're the only plumbers that could do a job like this....etc. Fancy ipads, big fancy trucks, a lot of chest beating, and $2000 more for the job to be done. Today I used them for a job for a leaking bathtub. Matt was on the ball and got someone out and they fixed it today (thank you Daryl). I thought it was going to be a bigger job but it ended up being a smaller job. I felt the pricing was fair, the service was excellent, and they were pleasant to talk to. Any plumbing needs I have I will gladly use M&E plumbing! Thank you.

Our 8 year-old water heater sprung a leak so we contacted our home warranty service and they referred us to M & E. Things started out fine. Matt answered the call quickly and came out in a timely manner. His technicians arrived a few days later as scheduled but the heater was damaged yet they installed it. I came home at 9:00pm this evening to inspect their work. There are 2 dents in the unit (which they bought at Home Depot). I am not happy about this and have contacted our home warranty provider as well as M & E to see how they will correct this situation. Update 5/21/2019: It seems I was too quick to judge. I have been in contact with Matt since this morning and he is working to correct the situation. He has remained courteous and professional throughout this issue. He is actually coming to the house tomorrow to look at the heater and work on a solution with the manufacturer.

I'm in a rental house while I build so I am not in charge of who comes in. These guys have come in for two different major repairs. They left it a total mess each time. They didn't throw out anything even though there was a large trash right outside. They went through a full roll of paper towels each time they were here and when I was not home for this past repair to bring them more paper towels they ruined three good hand towels. There are black smears all over the kitchen and trash and gunk was left under the sink. A good plumber cleans up after themselves. What plumber grabs a $6 towel to use as a rag instead of buying freaking paper towels? As for the actual work...when the shower drains there isn't air behind the line and makes the toilet gurgle. I haven't been home long enough to test the kitchen sink but they didn't bother hooking the dishwasher back up.

I reached out to M&E Plumbing Service for a problem with a water heater. I didn't know the exact issue that's the water heater had so I explained as best as I could to the technician. They explained to me the actual problem and also gave me some recommendations of what to do. I know plumbing services can be expensive so we reached out to several plumbing companies and M&E. They were the easiest ones to work with. They were able to schedule me within less than a week to have a technician come and fully examine the problem. I felt like I was not ripped off and was treated very honestly. I hope I would not have any other plumbing issues but if I do I know who to call. It was a seamless process working with them from start to finish. I appreciate the hard work they put in!

Absolutely amazing services. Our water heater went out in January and our home warranty company called a different service. They would not provide the service after several attempts to get them to come back out. MNE was contacted second by our warranty company. They came out the next day and within a week had our parts here and installed extremely professional very friendly didn’t have one issue. I knew exactly what was happening when it was happening and I so very much appreciate the communication that they had with us throughout the whole process. Technicians were both Friendly and knowledgeable and understand the concern of the water Heater being out for so long so I very much appreciate the expedited whatever they could for us.

My water heater needed replacement as it developed leak from bottom. On the second day of call, Matt from company stopped by to check on it. Replacement could not be done any sooner than 2 days later due to their busy schedule. Darrel and his assistant performed replacement. The work quality is good. Suggestion - As a plumber and people dealing with water, it is expected that they carry rug or something with water soaking ability. They did not had any of those. I had to use my towels to soak water during replacement. For the service, I would hire them again. But they better show up with soaking tool/cloth! :) ;)