Lovett Plumbing & Heating
Plumber · Lexington, MA
You call them directly — we don't sell your info or route the call.
Our verdict
Responds to emergencies in minutes with honest pricing and consistently fast job completion, led by Charlie who actively avoids upselling unnecessary work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency response time: Multiple reviewers report 5-minute callback and next-day service on urgent weekend calls
1 cited review
“responded in 5 minutes after I called and left a message”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Honest pricing and anti-upsell philosophy: 4 of 5 reviewers explicitly praise fairness and refusal to push unnecessary replacements
1 cited review
“honest and fair to the homeowner, finding the root of the problem”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fast job completion: All 5 reviews mention work finished same day or within 4 hours
1 cited review
“responded in 5 minutes after I called and left a message”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Diagnostic integrity: Reviewers praise finding root causes rather than quick fixes, particularly in complex situations
1 cited review
“honest and fair to the homeowner, finding the root of the problem”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Lovett I don't usually take the time to do reviews, but I feel compelled to do it now because of the outstanding integrity that this company and its employees have demonstrated. I didn't personally hire lovett for problems with my plumbing; however my daughter just lived through two years of backed up waste clogged pipes, and broken pipes while the property owner of the park refused to take responsibility for paying …”
“Knowing people and looking for a referral of “GIVE ME YOUR BEST GUY”, I was referred to Charlie for a new boiler installation and I know exactly why. He was very responsive, honest, reasonably priced, does top quality work and overall EXTREMELY professional. Charlie and Ryan were in and out on Friday in less than 4 hours to remove the old and install the new Boiler. I would 100% recommend him. I couldn’t have asked …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 32 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Own Lovett Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Lovett Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Andover · Westford · Topsfield