Liberty Plumbing
Plumber · Chantilly, VA · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but expect surprise billing increases and occasional equipment limitations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 59 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: 6 reviews explicitly praise same-day or within-hours arrival, including one mention of responding on a non-working day
1 cited review
“came within that hour, cost was reasonable”
Cited in 6 of the 59 reviews we analyzed — 5 cited reviews not excerpted here.
Technician quality and transparency: 7 reviews mention professional, knowledgeable staff with honest communication about problems and solutions
1 cited review
“professional, knowledgeable, friendly, honest”
Cited in 6 of the 59 reviews we analyzed — 5 cited reviews not excerpted here.
Willingness to follow up on service failures: 1 review documents company converting a failed initial repair into a positive outcome at no additional cost
Cited in 1 of the 59 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of final charges exceeding initial quotes by 100%+ on straightforward jobs (2 reviews: $350→$843 valve replacement; $303 for basic cartridge swap charged at 25× part cost)
Cited in 2 of the 59 reviews we analyzed.
Red flag
Customer service breakdown under pressure: 1 review describes owner hostility toward returning customer over appointment dispute, contrasting sharply with company's stated values
Cited in 1 of the 59 reviews we analyzed.
Red flag
One older review (2021) cites non-compliance with safety/health protocols after complaint to management
Cited in 1 of the 59 reviews we analyzed.
Recurring billing disputes: 4 reviews document significant price increases after initial quote—one faucet cartridge job quoted at $303 for an $11.50 part, another jump from $350 to $843 on valve work, and a sump pump upgrade charged at $142 above stated cost difference
Cited in 4 of the 59 reviews we analyzed.
Equipment limitations: 1 review details technician lacking drain camera capability on complex diagnostic job, requiring multiple visits and cascading charges
Cited in 1 of the 59 reviews we analyzed.
No-show on scheduled appointment with dismissive owner response: 1 review documents missed appointment followed by owner telling returning customer he was 'hoping we would go somewhere else' and hanging up
Cited in 1 of the 59 reviews we analyzed.
Keep it in proportion: these concerns are cited in 7 of the 59 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“People who worked at my house did not wear masks NOR did they notify me that they were coming in. Could not speak to me face to face and their colognes were incredibly overpowering. Even after making a complaint to management to wear a mask they did not comply. No professionalism here at all. 0/10”
“They have been paid to do a simple bathroom plumbing job, the tub doesn't drain, the toilet won't flush, the cold water line doesn't run. Aren't these the jobs plumber's are supposed to do? I wouldn't recommend this company to anyone. I tell everyone that I can to avoid.”
“I thought Liberty Plumbing was going to be a good option for fixing my slow drain but I was so wrong. I told them I had a slow drain and they told me it needed to be snaked for $250. I thought that was a very reasonable price compared to other plumbers in the area. So I had the guy come and "snake" it. He hit the blockage and could not get through it, so he said it was bigger issue. He said he would need to cut …”
Positive
“The plumber that was sent was very professional, friendly, knowledgeable, and fixed the problem. We used Liberty on two different occasions, and both services were very reasonably priced. We will definitely use them again, and I would also recommend them.”
“Very professional and great customer service. The technician Todd was very knowledgeable and friendly. I really appreciate his honesty on the situation. I will definitely be calling Liberty back upon any other issues.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Google average 4.4/5 (36 reviews) vs. Yelp 3.8/5 (28 reviews)—0.6 star gap driven by Yelp hosting older billing complaints (2015–2017) and recent pricing disputes absent from Google's more recent review pool. BBB A+ with zero complaints in past 3 years suggests either resolution of past issues or different complaint-filing patterns by platform.
Should you hire Liberty Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Liberty Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Liberty Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Centreville · Reston · Catharpin · Ashburn