Lex's Plumbing
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Unknown
Based on review analysis
3 concerns
Significant variance in quality outcomes (score variance: 35): 3 five star reviews versus 2 one star reviews with no middle ground, suggesting inconsistent performance or technician dependent service, Aggressive pricing on diagnostic work: one review documents $300 diagnostic fee for minor repair (loose handle) plus trip fee, contradicting stated company goal of 'affordable prices', Risk of major damage in older homes: single but severe incident where tub waste/overflow repair caused structural damage requiring full replacement and weeks of disruption; no pre work risk disclosure beyond cosmetic chipping occurred
Trust Score: 0/100 · Based on 985 reviews
Our Verdict
#13 of 15 in Frisco, TX
- Drain and sewer work
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 985 Reviews Tell Us
Emergency Response
Rapid emergency response and diagnosis: 2 reviewers praise arrival speed and quick problem identification, with one reporting issue determined within 10 minutes and completed within an hour
What To Watch Out For
Hidden diagnostic fees not disclosed at scheduling: customer was quoted $85 trip fee but charged additional $300 diagnostic fee for a simple loose handle, discovered only after technician arrival despite asking about costs upfront
Potential workmanship and judgment issues on complex/older homes: major damage to 1950s tub during removal work; multiple master plumbers consulted afterward concluded damage pattern consistent with forceful removal rather than pre-existing defect, requiring thousands in repairs
No accountability or refund policy for failed work: customer requested refund after damage and loss of trust; company declined despite professional consultation contradicting their damage assessment
Significant variance in quality outcomes (score variance: 35): 3 five star reviews versus 2 one star reviews with no middle ground, suggesting inconsistent performance or technician dependent service
Aggressive pricing on diagnostic work: one review documents $300 diagnostic fee for minor repair (loose handle) plus trip fee, contradicting stated company goal of 'affordable prices'
Risk of major damage in older homes: single but severe incident where tub waste/overflow repair caused structural damage requiring full replacement and weeks of disruption; no pre work risk disclosure beyond cosmetic chipping occurred
Quality & Professionalism
Excellent communication during service: 3 of 5 reviewers specifically mention clear explanations of work, pricing transparency during the job, and professional demeanor
Communication
Excellent communication during service: 3 of 5 reviewers specifically mention clear explanations of work, pricing transparency during the job, and professional demeanor
Respect for Your Home
Potential workmanship and judgment issues on complex/older homes: major damage to 1950s tub during removal work; multiple master plumbers consulted afterward concluded damage pattern consistent with forceful removal rather than pre-existing defect, requiring thousands in repairs
No accountability or refund policy for failed work: customer requested refund after damage and loss of trust; company declined despite professional consultation contradicting their damage assessment
Pricing
Excellent communication during service: 3 of 5 reviewers specifically mention clear explanations of work, pricing transparency during the job, and professional demeanor
Hidden diagnostic fees not disclosed at scheduling: customer was quoted $85 trip fee but charged additional $300 diagnostic fee for a simple loose handle, discovered only after technician arrival despite asking about costs upfront
Customer reviews
Reviews from Google, Yelp & more
Sean came out and ran a diagnostic test for us to find a leak in the ceiling. We had previous plumbers here that were unable to diagnose the leak. Sean found where it was coming from and repaired it and informed me every step of the way what he was doing and the price of everything. He was absolutely wonderful to work with! I highly recommend Sean and Lex's plumbing!
Very satisfied with the service! Mike came out promptly, was professional, explained everything that was needed, and did a great job at a very fair rate. We'll be calling them again for any future plumbing needs.
Mike Young was great to work with. He was friendly, knowledgeable and very professional. He was able to determine the cause of the issue 10 minutes after arrival and was wrapped up within the hour. Mike’s attentiveness and his willingness to go above and beyond (he even wiped down and reset the entire master bathroom) has earned him a client for life. Thanks again Mike!
I was extremely disappointed after reading such great reviews on this company. ‘Our goal is to provide top quality service at affordable prices’ - not the case this time. I had them come out to fix a loose shower handle. Although hesitant to have a plumber out, we just have not had the time to attempt to repair this ourselves. I called and scheduled after being told it would $85 trip fee plus the cost of the repair. Never imagined they would quote me $300 to diagnose plus the trip fee. For a loose handle! Beware as they do not disclose this at the time of scheduling and I even asked! Instead of gaining a customer, I was left with such a negative impression.
I would absolutely not recommend hiring this company, especially for work in older homes. A tub waste and overflow repair in our 1950s house resulted in significant damage and ultimately forced a full tub and tile replacement. No structural issues were identified prior to work beginning and the only risk disclosed in advance was potential cosmetic chipping, which I understood. I had another estimate prior to Lex's Plumbing who also did not identify any issues. During removal of the tub shoe using a power tool, the tub was damaged and later attributed to pre-existing corrosion. Afterward, I consulted multiple master plumbers and repair professionals (due to the extensive work necessary to repair), all of whom stated that this type of damage is far more consistent with forceful removal than with a hidden defect alone. The outcome was weeks of disruption and many thousands of dollars in required repairs, with original 1950s materials lost because they could not be matched. I requested a refund for the unsuccessful repair and a sewer camera inspection I could not move forward on due to a loss of trust. No refund was offered. While communication was professional, I certainly do not trust their professional judgment and would not use them again. This experience showed a serious lack of judgment and accountability, and I would strongly caution anyone considering hiring them.
Business details
Service area
Based in Frisco. Serves 13 nearby cities within 20 miles:
Lex's Plumbing