Legacy 4, Inc.
Plumber · Norman, OK
Our verdict
176 reviews at 4.6. Larry and Brady restored Christmas-Day water service in 30mph winds per one disabled vet, but a $325 flat-rate toilet repair came in well above expected time-and-materials cost.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Norman, OK · compare all →
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Christmas-Day emergency response — Larry and Brady arrived on time, repaired a burst exterior valve in 30mph winds and freezing temps, with water restored within hours.
1 cited review
“When I called Legacy they answered the call on the second ring and dispatched a team that morning. Larry and Brady arrived on time, were professional, and quickly repaired the damage”
Commercial accounts get 24-hour response per one facilities customer who reports Legacy 4 'arrives on site within 24 hours' across multiple locations.
1 cited review
“a technician arrives on site within 24 hours to assess and repair the issues!”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
Free re-visits — Cindy Minor reports a sink issue recurred and Legacy returned 'so quickly' and did not charge for the second trip.
1 cited review
“They responded so quickly to our second call, fixed the issue, and did not charge the second trip.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Toilet appointment dropped because Legacy 4 called from an unknown number and customer missed the call; they then went to the next call instead.
Cited in 1 of the 98 reviews we analyzed.
Flat-fee pricing not disclosed upfront — $325 for toilet innards and an inlet hose with no prior heads-up that it would be flat rate vs time-and-materials.
“Was not informed at the time of appointment that this would be a flat fee instead of time and materials. Charged me $325 to replace toilet innards and an inlet hose that was kinking.”
Keep it in proportion: these concerns are cited in 2 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company installed a $15 part on my water heater. It took approximately 15 minutes to perform the work. They charged me $372.14. I was told the service call would be $85. I was OK with that. However, $272.14 is ridiculous for labor. Thats unarmed robbery.. Do not use this company unless you want to pay an unbelievable price.”
“Had the job already dug up for plumber, he showed up and did maybe 30 minutes of work, and it isn’t even flush. It’s bowed up. And then charges me almost 400 dollars. I am really let down with these services and I feel I was over charged”
“They were a no show! We waited all weekend for them to fix our toilet and we were scheduled first on Monday we weren't told they would call on the way from a different number and blow off our appointment if we didn't answer. We were on another call and didn't know they were calling us it was an unknown number to us. Because we didn't answer they blew off the appointment. They should have told us when we schedule the …”
Positive
“Shout out to all the good guys at Legacy. We not only had the plumbing side, but the HVAC side as well. They worked together, were professional, efficient, and nice. Thank you.”
“Legacy 4 Plumbing shows constant professionalism and provides timely work and transparency throughout their process. Our company has multiple facilities always requesting work and every time I speak with the office, a technician arrives on site within 24 hours to assess and repair the issues! Additionally, pricing is provided fairly, while receiving high quality work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jul 2025.
Across platforms
Should you hire Legacy 4, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Legacy 4, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.