Latham Plumbing
Plumber · Ashland, OR
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Our verdict
Excellent emergency responsiveness and craftsmanship, but pricing disputes and communication issues create significant risk—one reviewer alleges systematic overcharging and uncomfortable receptionist interactions.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional weekend/emergency availability: responded same-day on Saturday to resolve issue reported Tuesday
1 cited review
“able to come out today on Saturday to resolve issue”
Strong technical problem-solving: identified parts for uncommon brands and completed complex work quickly
1 cited review
“able to identify a part for uncommon brand, install everything quickly”
Proactive customer service: anticipates customer needs and offers cost-effective recommendations
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Alleged price discrimination based on customer occupation: one reviewer reports acquaintances experienced rate increases of $100 per visit after plumber learned customer's spouse was a doctor
Cited in 1 of the 5 reviews we analyzed.
Red flag
High variance in dimension scores (variance=42) driven primarily by communication (51/100), suggesting inconsistent customer service interactions despite technical competence
Cited in 2 of the 5 reviews we analyzed.
Significant pricing concerns: one detailed review alleges $620 charge for parts/labor that should cost ~$200, including $25 saw-blade fee and $160/hour drive time charge from 5 minutes away
Cited in 1 of the 5 reviews we analyzed.
Poor complaint handling: receptionist allegedly laughed at customer expressing financial hardship and offered only partial refund without substantive resolution
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Thomas charged me $620 to set up the shower in-valve and run 3 ft of pipe to the drain despite me having all parts aside from a few PEX elbows which are $2, 3 ft of pipe, and the temporary shower head mount, which you can see is clearly covered in paint and used. That’s $54 in parts of you marked them up 100% from Home Depot prices, not $140. He was 20 minutes late and charged me for 20 minutes of drive time at …”
Positive
“Honest, ethical, timely and great work! Had a custom sink replacement that was done while I was off working overseas. Absolutely on budget and task. Highly advised and honestly priced. And yes Mellissa, this is a real review, as a Level 8 reviewer (global worker / engineer) and over 3 million views on comments across the world (airlines, hotels, restaurants, plumbers, electricians, etc).”
“Updated review. I was shocked when I got a message that they were able to come out today on a Saturday to resolve an issue that started on Tuesday. Everything is all fixed I would greatly recommend this plumbing service to anyone out there that needs plumbing service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 45 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.