Lancaster Plumbing, Heating, Cooling & Electrical

I’ve been using Lanc Heating and Plumbing since I got my house a few years ago. They provide the best customer service all around. They’re honest, kind, and personable. They also educate so you don’t damage your equipment and can keep maintenance up to par. Quality of the work is also worth every penny. I highly recommend them if you’re in the market for any of the services they provide.

I have been a customer of Lancaster Plumbing, Heating, Cooling & Electrical for several years. The Customer Service representatives are very professional and courteous. Their technicians have been wonderful! My latest need was a 29+ year old well pump that was sending warning signs that the end is near. My water system tech (Robert R.) was/is awesome! Robert has provided service in the past on other plumbing service needs and was the lead on this project. He and the other technician replaced the well pump, piping, electrical wiring and incorporated additional features and safeguards (not standard 29 years ago) with the replacement service. He performed all the water system checks and verifications. All is good!! Koodoos to Robert! Very much appreciated!

Mike D. was excellent. He was punctual, professional, and extremely knowledgeable. I honestly have nothing bad to say. To be transparent, I had another plumbing company out prior to this visit, and while the outcome ended up being the same, I didn’t get the best vibes. Mike was the complete opposite. He took the time to explain everything clearly and thoroughly, which made a huge difference. Despite the cold weather, Mike went outside and removed the vent cap from the pipe in our front yard. He explained that it wasn’t technically up to code, and once he educated me on why, I completely agreed. He then had me flush a toilet so he could watch the water flow and reassured me that everything was moving properly — even showing me visually, which I really appreciated. He made a simple but effective fix by adding ventilation holes to the cap, secured it back in place, and then walked through the house with me one last time. He flushed the toilets again and explained that the remaining issue is the roof vent pipe being covered in snow and ice. I felt very confident in Mike’s work, his explanations, and his professionalism. I would absolutely recommend him and would not hesitate to call again.

Had a plumber come out to fix a water valve for my washer 3in1. He was able to move my new washer into the space I needed(was charged for this). During the process he damaged my floors. I didn’t noticed it until I moved out the dryer. When I tried to use the washer it started shaking I noticed he forgot to take the shipping bolts out so he came back out the next day and while moving the washer again he made the floor damage worse and then tried to fix it to hide it. Very careless.

Our aging high velocity central air system failed and we needed a new heating and cooling system in our home. We had several companies come out and give estimates for replacement systems but in the end we selected Lancaster Plumbing, Heating, Cooling and Electrical (LPHCE) and I am so glad that we did. LPHCE did an excellent job for us from start to finish. Our initial contact Ian supplied us with a wealth of knowledge regarding what our options were moving forward. He took the time to answer all of our questions and made sure to have multiple estimates drawn up before he left our property. He also kindly made himself available via text messaging when we had more questions later regarding our options. The estimate that we received was very fair and I got the sense that LPHCE was going to do everything that they could to secure our business. After considering our options we decided to have mini split heat pumps installed. Ian came out to our property again, this time with installation specialist Rick. They helped us finalize our plans for the installation and directly addressed a few lingering concerns that we still had. A week or so later a well organized installation team made short work of the project over the course of two days. While all of the techs assigned to the job were professional and courteous a special shout out goes to Ben for going up into the attic area and out on the roof to get the job done right. The end result is a system that operates as good as it looks. We are anticipating many comfortable years in our home thanks to the efforts of everyone at LPHCE. We plan to call on them in the future for our heating, cooling, plumbing, and electrical needs. I submit this review as a hardy recommendation to try out their services, particularly if you are in the market for a new heating and cooling system. They are family owned and locally operated. Most importantly they cared about doing the job, and they cared about doing it right.