Knighton Plumbing & Drain

Jason saved us and our house with a weekend water heater repair! We noticed the bottom of our water heater rusted out late Friday night. We were worried we would have to wait until Monday to get it repaired but Jason was at our house Saturday morning to replace it! We were grateful that he was willing to come so quickly on a weekend so we could avoid any flooding. The repairs were great, Jason explained everything to us and the pricing was upfront and honest. Would definitely recommend Jason and Knighton Plumbing!

Great first experience with Knighton Plumbing. Had a Friday night water heater disaster. Was worried I’d have to wait until Monday. Called at 8am on Saturday and Tanner was here at 10am. He was professional, very considerate of his wet feet (raining hard outside) which I really appreciated, his workspace was tidy, and the finished product was great. Pricing was reasonable. We replaced our other water heater 2.5 years ago. Knighton was a better price. These days, you never know what you’re going to get with contractors (of any trade). In Knighton, I just found my trusted, go-to plumber.

Was very happy with Knighton Plumbing as I was out of town on a business trip and Janae handled all of the leg work to take care of my tenants for my rental property. Replaced the water heater within 24 hrs! Would definitely recommend

We bought a water heater from these guys 5 years ago. Every part of the water heater has broken. We have had to replace the control box and the burner assembly. Now the tank is leaking. They came out for $180 and said it was Rheem’s problem and that we had to go to standard plumbing to get a new a new burner assembly. They didn’t offer to change it out unless we paid for labor and so we had to do it. Now the tank is leaking. They guarantee the parts but not the labor. I know this is standard practice , but it’s not right. Knighton will not guarantee their work so now we have to pay to replace it. A water heater should not have to be replaced after only 5 years and Knighton should use a better product. We won’t be using them again.

I chose Knighton Plumbing based on recommendations that they're honest, even though their prices are on the higher end—I'm happy to pay more to support a trustworthy business. I called Thursday morning with a mainline backup, meaning no showers, toilets, laundry, or dishwasher use. They couldn't come until Friday, which I accepted. Friday morning, I called for an ETA, only to learn they'd canceled my appointment entirely (no reschedule) to handle an emergency for a large client (Salt Lake Airport). They didn't offer evening Friday or Saturday service—just canceled. I ended up waiting until Monday for another plumber (from another company), adding three more days without any water use in the house. I understand prioritizing major clients, but abruptly dropping a residential customer in a true emergency isn't acceptable. They should have made it work, even if late Friday or early Saturday. While I appreciate the honesty reputation, I strongly advise against calling them for anything urgent.