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Knight Home Specialists

Crossville, TN
4.7(92 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

1 concern

1 star reviewer explicitly states company 'WILL CON ELDERLY WIDOWS' and used scare tactics during burst pipe emergency to inflate pricing; reviewer regrets calling them

Trust Score: 0/100 · Based on 92 reviews

Proceed with careProceed with care
4.7Google

Our Verdict

Proceed with Caution

#13 of 15 in Crossville, TN

Best for

No standout specialties

Avoid if
  • You're highly price-sensitive

Hire if: You need high-quality work that holds up over time

Hire if: You need fast same-day or after-hours response

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 92 Reviews Tell Us

Emergency Response

Fast dispatch — technician within 2 hours, called en route, communicated findings within 20 minutes of arrival with solution options

1 of 5 analyzed reviews is a 1-star reporting price gouging during a water line emergency on an elderly widow — prices described as 'jacked through the roof' using scare tactics

What To Watch Out For

1 of 5 analyzed reviews is a 1-star reporting price gouging during a water line emergency on an elderly widow — prices described as 'jacked through the roof' using scare tactics

1 star reviewer explicitly states company 'WILL CON ELDERLY WIDOWS' and used scare tactics during burst pipe emergency to inflate pricing; reviewer regrets calling them

Quality & Professionalism

workmanship=3 in 5 analyzed reviews; Justin thorough in assessment and explanation; job resolved completely on same visit

Communication

Fast dispatch — technician within 2 hours, called en route, communicated findings within 20 minutes of arrival with solution options

Pricing

1 of 5 analyzed reviews is a 1-star reporting price gouging during a water line emergency on an elderly widow — prices described as 'jacked through the roof' using scare tactics

Fast ResponderGood Communicator

Customer reviews

Reviews from Google, Yelp & more

J
Jason Schum

My wife and i called and was greeted with a nice lady that listen to what we needed and understood our problem. was able to get a young man dispatched to out home within 2 hours. the young man called when he was on the way , ( faster than we expected, i have to add ) and got here and got to work looking to find the problem. called within 20 mins of arriving to let us know what he found and offered solutions and options. we agreed to a solution and he got to work. after about on hour, it was fixed and we had heat. we want to thank this young man for his honestly , and positive attitude and most of all just great work ethic. You all are amazing and we are so thankful to know you are here to help and we will tell everyone about you and your great work. I think that his name was Caleb

D
Dawn Bottomley

So glad we contacted Knight for maintenance on our Generac Generator, plus getting quotes on updating the plumbing and heating/cooling units. They are such a pleasure to work with, very informative and helped with any suggestions. We will gladly be recommending Knight for any home service needed. A special thanks to the office staff in helping us get our requests taken care of.

G
Gary Seten

Justin was very thorough with his assessment and explained exactly his approach in taking care of our issue. Our issue has been resolved. If you need an all around company don’t hesitate to call Knight Home Specialists! Thanks Justin!!

G
Glenn Pries

BEWARE: This company WILL CON ELDERLY WIDOWS. ABSOLUTELY UNACCEPTABLE. They will ABSOLUTELY take advantage of a scared elderly widow. They seen that my mother was scared, and they capitalized on that by JACKING the prices thru the roof and playing scare tactics. My elderly mother called them during an emergency, and I regret it. The only positive was that they actually showed up on time. Unfortunately, everything after that was unacceptable. My mother lives alone in Jamestown and had a burst water line under her house. A neighbor shut off the main water, and she called this company for help. The technician was there less than 15 minutes and only capped off the line. He did not repair it, replace it, or offer any practical solution other than suggesting a full replacement of all the plumbing in her home for about $10,000. The charge to simply cap the water line to the shower was nearly $900. We paid the invoice because my mother was scared and didn’t know what else to do, but for the work performed, that price was extremely high. She still has no running water in her shower and is out $900. I understand emergency service fees, but this seemed unreasonable. I strongly encourage others, especially families helping elderly parents, or families on a tight budget (like social security) to look elsewhere. We will not be using this company again. UPDATE to his response: This IS EXACTLY what happened. I have in home security cameras. He attempted to move the cabinet but was secured to the wall. JUST BECAUSE HE OFFERED TO DRILL A HOLE IN THE WALL DOES NOT JUSTIFY THIS PRICE. SHE HAD HIM CRAWL UNDER THE HOUSE BECAUSE IT WAS AN EASY 2 MINUTE FIX. Imagine how outrageous the cost would of been if he started drilling holes in the wall. YOUR SCAM ARTISTS and Ill be sure everyone knows. Even if he WAS there for an hour, he ONLY CAPPED THE LINE OFF. HE DID NOT FIX ANYTHING. It still does not justify that price.

M
Michael

I recently had a plumbing issue that needed urgent attention, and I'm so glad I called this team. They were incredibly courteous from the first phone call all the way through the job—polite, respectful, and genuinely easy to work with. The work itself was fantastic—clean, efficient, and done right the first time. Everything functions perfectly now, and they even cleaned up thoroughly afterward. Highly recommend! If you need reliable, professional plumbing done with zero hassle, these are the people to call. Will definitely use them again.

Business details

Phone
(931) 603-1855
Address
400 S Main St, Jamestown, TN 38556, USA
Hours
Open 24 hours
Last updated June 25, 2026 · Data from Google Reviews
0

Knight Home Specialists

4.7
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