KMP Plumbing, Heating & Air
Plumber · Burleson, TX · Open 24 hours per Google listing
Our verdict
4.9★ across 1,987 reviews; dispatched same-day for Sunday night water heater failure, handled slab leak with step-by-step transparency. Only 5 reviews analyzed — directional signals only.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
workmanship in 3 of 5 analyzed reviews; Nick Riley's slab leak handling — full process explanation, no surprises, options given without upselling most expensive
1 cited review
“Slab leaks can be stressful, but he immediately put us at ease with his clear communication and expertise. He took the time to thoroughly explain what was happening, walked us through the process step by step, and kept us updated throughout the entire job so there were absolutely no surprises. He gave us options and didn't try to push the most expensive.”
fast_response cited once; called at 10:30am, tech James Bacon arrived before 1pm same day without prior appointment
Cited in 1 of the 5 reviews we analyzed.
weekend_or_emergency confirmed; came out late Sunday night for leaky water heater, replaced full unit same night
1 cited review
“Came out late on a Sunday night, I had a leaky water heater, he replaced the whole thing same day, was quick and was honest and direct on his quote. Did great work and my family was back taking hot showers.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dispatcher sent tech out for a job the scheduler knew couldn't be done in current temperatures — customer charged for a wasted visit; scheduling communication gap
“He came out and said he couldn't do it today because of the temperature. He knew the temperature before he came out and if the scheduler told him I needed a charge, why did he come out.”
1 of 5 analyzed reviews is 1-star: tech arrived knowing temperature conditions made the job impossible, wasting the customer's service fee without completing work
“He came out and said he couldn't do it today because of the temperature. He knew the temperature before he came out and if the scheduler told him I needed a charge, why did he come out.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have used KMP a few times in the past but will never use them again. Needed my mini split charged he came out and said he couldn't do it today because of the temperature. He knew the temperature before he came out and if the scheduler told him i needed a charge, why did he come out. I told him and the scheduler that I have the refrigerant it just needed a charged. I told him it does have a small leak that I am …”
Positive
“I cannot say enough great things about KMP and the plumber (Nick Riley) who came to address our slab leak. From the moment he arrived, he was knowledgeable, professional, and incredibly friendly. Slab leaks can be stressful, but he immediately put us at ease with his clear communication and expertise. He took the time to thoroughly explain what was happening, walked us through the process step by step, and kept us …”
“I used KMP for some pressure tests as well as fixing drain repairs under the home. My first large project with them was back and fourth with questions and processes for such a large scale job. Overall they did a great job and satisfied the repairs. They also did an Amazing job on finishing my hose bib project! They are new and a well done job. I appreciate the team! They genuinely want to keep their customers …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,987 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire KMP Plumbing, Heating & Air?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own KMP Plumbing, Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
KMP Plumbing, Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arlington · Cleburne · Fort Worth · Venus